Sr Manager Boston New Equipment and Modernization Operations
Sr Manager Boston New Equipment and Modernization Operations
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Job Description
Date Posted:
Country:
United States of AmericaLocation:
OT272: NKB Canton MA 95 Shawmut Rd Canton MA 02021 USAWe are made to MOVE you. Moving 2.3 billion people a day Otis is the Worlds leading provider of elevators escalators and walkways. We give people freedom to connect in a taller faster smarter world.
Otis Elevator Company is searching for a highly motivated Sr Manager Boston NE/MOD Ops to lead a high performing team within the Boston operating territory.
The New Equipment and Modernization Operations Manager will provide leadership of the new equipment and modernization business and team including sales field management customer satisfaction within the insert Boston operating territory. The candidate will have responsibility for the activities related to maintaining current customers and expanding the existing portfolio. This work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region. This role has a direct reporting partnership with the General Manager of the Boston operating territory.
Your Leadership Impact
Lead the NE/MOD operations for the operating territory to drive business plan in support of the Operating Units financial and nonfinancial objectives and support the implementation of territory operations initiatives
Model Otis leadership behaviors to enable high morale of operating territory colleagues and demonstrate Otis cultural beliefs and best practices
Establish and maintain customer centric partnerships through leading with pace quality and developing high performing teams to continue strong customer loyalty
Develop and manage operational budget in partnership with General Manager through asset management consistent billing and manage expenditures for the most costeffective results
Ensure branches are in compliance with CPM17 and GS110 policies
Drive NE QOP callback rate
Ensure kick off meetings and target hours assigned prior to start of the project
Provide ongoing training development and leadership to the new equipment and modernization operations team
Provide technical direction to field operations staff and participate in large bids
Responsible for the quality of all new installations in designated territory
Investigate and resolve all critical customer issues with the use of Otis and nonOtis products
Report and present on recommendations for all product designs and performance requirements
Monitor field tests as well as first inspection and data reports
Consult with construction superintendents constructors and adjusters regarding problems encountered with product performance
Proactively aid the region in regard to the malfunctioning of equipment
Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
Drive a safety culture throughout territory through communication discipline recognition and train
Ensure compliance with safety requirements including daily JHA hoisting and rigging plans critical steps in process audits FSEs FPAs
Engage with local business agents proactively in partnership with Otiss Labor Relations team
Your Experience:
Education
Bachelors degree highly desired with 5 years of experience OR
Technical or Vocational degree with 8 years of relevant experience
High school or equivalent plus 10 years of relevant experience
Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions
Work Experience
Multiple years of experience in various assignments within the Company in the Elevator industry or in another serviceoriented business
5 years people leadership experience in the elevator industry or related industry
Strong desire for candidates who have a proven track record of meeting financial goals and objectives
Basic Qualifications
5 years elevator industry management experience
Ability to work in a highly teamoriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be selfmotivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills goalorientated and selfmotivated with excellent time management and organizational skills
Knowledge and strict enforcement of company EH&S policy and processes
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .
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Required Experience:
Manager
Employment Type
Full-Time
