Manager Access Infrastructure Services - University Libraries
Manager Access Infrastructure Services - University Libraries
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Salary Not Disclosed
1 Vacancy
Job Description
team manages and supports the operations access services and supporting infrastructure at both the Grand Rapids and Allendale locations. The Manager Access & Infrastructure Services is responsible for overseeing circulation resource sharing and the supervision of fulltime staff dedicated to these areas. While the primary work location is the Mary Idema Pew Library the Manager is also expected to provide regular support to staff at the Steelcase and Frey Libraries. The Manager collaborates closely with the Manager Public & Engagement Services to ensure seamless service delivery and operational efficiency across all locations. With an emphasis on ensuring inclusive accessible quality user services the Manager Access & Infrastructure Services provides input on the strategy and philosophy of access services and public services. This input will draw on their knowledge of library usage and access service interactions at all Library locations.
University Libraries is a highly collaborative and studentcentered organization that promotes an
innovative and inclusive culture. GVSU Libraries values worklife balance and provides flexibility
in accomplishing work.This position is part of Library Access Support Services (LASS) which is responsible for supporting publicfacing and behindthescenes functions on campus as well as virtually. The position is based at the Mary Idema Pew Library but at times may need to flex beyond the standard schedule and locations and may need to be on call for emergencies over the weekend and evenings.This position is essential and will remain onsite during university remote days.
Salary and Benefits:
Minimum starting salary of $55000 commensurate with experience
Comprehensive benefits package including medical vision dental life insurance generous employer retirement contributions wellness resources and tuition waiver effective on date of hire.
Job Duties:
As a Manager within the LASS Department contributes to its success by:
- Supervising and supporting eight fulltime professional support staff positions and additional temporary employees as assigned
- Providing guidance direction and coaching. This includes advising staff members on goals and timelines supporting training and making opportunities for varied or expanded responsibilities available.
- Actively supporting and encouraging individual growth initiative and accountability.
- Meeting regularly in order to guide staff members in aligning work and behaviors with university libraries values goals and the curriculum
- Providing regular performance checkins with timely coaching and formative feedback including adherence to performance review process
- Leading recruiting hiring onboarding and retention initiatives of library colleagues for the Access Services Team
As a member of the LASS Management team:
- Ensures development and implementation of studentready and inclusive customer service practices across the Libraries
- Ensures effective operations of locations partnering with the scheduling coordinators on scheduling strategy and leading the approval of absences and timesheet approval
- Represents the Libraries participates in universitywide initiatives and works closely with campus units in areas of assigned responsibility
- Maintains the knowledge necessary to provide support for library operations and services at the Mary Idema Pew Library Steelcase Library and Frey Foundation Library
- Working with the Director of LASS provides vision and strategic direction for each area of assigned responsibility
- Maintains awareness of and executes emergency preparedness procedures and protocol
As the lead for Access Services and Infrastructure:
- Manages circulation services including borrowing returning and renewing of library materials including fines holds and recalls.
- In collaboration with Access Services team develops processes associated with each area of assigned responsibility including relevant documentation and communication
- In coordination with Systems and Discovery (SaDs) ensures that Library Services Platform operates effectively and that access policies align with university needs. Provides feedback to SaD on how library systems are meeting staff and user needs
- Manages controlled access collections including coordinating service delivery and standards for course reserves technology lending and manipulatives.
- Provides project management to ensure that library stacks are user friendly and that collection withdrawal is implemented
- Collaborates with the Resource Sharing Assistant and Coordinator to ensure support for Interlibrary Loan & Resource Sharing including coordinating borrowing and lending of materials between institutions to ensure timely access to resources.
- Works with library staff including library technical support and vendors to ensure systems supporting these Access Services functional areas remain operational
- Leads the evidencebased development of reports and recommendations for the purpose of budget collection maintenance and resource management
- Collaborates with the Knowledge Infrastructure Manager to monitor public services related infrastructure; including the study rooms and the Automated Storage and Retrieval System (ASRS)
- Develops and supports processes associated with the ASRS
- Troubleshoots issues associated with the ASRS working with the service technician and the Collections Infrastructure Manager to keep it operational
- Supports mailroom processing and delivery services
Knowledge Skills and Abilities Required
Required Qualifications:
- Bachelors Degree
- Supervisory experience or demonstrated ability to lead and manage a team
- Relevant work experience or demonstrated ability to lead and manage processes and workflows
- Ability to communicate effectively and clearly in oral and written communications
- Demonstrated ability to interact with others with respect and empathy through written and verbal communication
- Demonstrated commitment and experience providing outstanding and usercentered public service
- The capacity to thrive and lead in an exciting agile futureoriented environment
- Demonstrated ability to work independently collaboratively and to promote teamwork among colleagues
- Commitment to inclusion equity and to serving the needs of a diverse population
Preferred Qualifications
- Significant coursework in one of the following areas: Library and Information Science systems logistics Information Technology operations.
- Demonstrated experience overseeing a team or organizational function
- Experience with project management involving multiple stakeholders
- Demonstrated creative and innovative problemidentification and problemsolving skills
- Demonstrated facility with data analysis
Standard Hours for this position: MondayFriday 8:00am 5:00pm with the ability to provide remote support. Occasional nights and weekends may be necessary.
How to Apply: Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting please contact department Miranda Krajniak If you need technical assistance please contact Human Resources at . We intend to conduct all interviews by phone or virtual meeting formats. Onsite opportunities will be available to the selected finalist.
Application Deadline: Application review begins April 27 2025. This posting may be closed at any time at the discretion of the University.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act 2008 Section 504 of the Rehabilitation Act of 1973 and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.See www.gvsu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or(out of State).
Grand Valley State University is an Affirmative Action/Equal Opportunity Employer which includes providing equal opportunity for racial and ethnic minorities women protected veterans and individuals with disabilities. University policy extends protections to additional identities.
Required Experience:
Manager
Employment Type
Full-Time
