Enrollment Management Analyst - Financial Aid
Enrollment Management Analyst - Financial Aid
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Job Description
What Were Looking For
This position will support the mission and vision of Baylor University by supporting the administration of financial aid. The Enrollment Management Analyst in Financial Aid will maintain a customer service focus with a commitment to timely accurate aid administration to best support the student experience crossfunctional teamwork and compliance.
A bachelors degree and two years of relevant work experience are required. Four years of relevant experience is preferred.
Additional education or experience will be considered in lieu of one another.
Required skills and qualifications:
- Ability to maintain a high level of accuracy professionalism and customer service focus.
- Commitment to active listening and effective communication.
- Accurately estimate timelines and meet deadlines.
- Ability to work independently collaboratively and thrive in a fastpaced environment.
- Analytical and critical thinking skills to review work and proactively act on error resolution.
- Curious learner driven to grow in and understand more about Financial Aid Higher Education and development of skills.
- Ability to troubleshoot and resolve simple to intermediate system issues.
- Good interpersonal skills with the ability to effectively communicate a resolution of financial aid topics to students and Student Financial Services teams.
- Ability to develop and maintain an intermediate knowledge of various aspects of financial aid policies system processes and government regulations to support and assist with recommending efficiencies monitoring reports exercising the preliminary steps of professional judgment review and ensuring successful completion of assigned projects.
- Ability to stay up to date on regulatory and institutional changes pivoting and communicating as necessary to ensure compliance and a positive experience for our students as well as internal partners.
Additional preferred skills:
- Financial Aid and Higher Education experience.
- Intermediate Excel skills and experience with reporting and data analysis.
- Banner Federal Student Aid COD NSLDS and other related platform skills.
- Strong working knowledge of industry policies and regulations.
A valid Texas Driver License with a clear driving record of at least two years is required.
A hybrid work arrangement will be considered on a casebycase basis.
Applicants must currently be authorized to work in the United States on a FullTime basis.
What You Will Do
- Supports aid administration to all student populations including undergraduate graduate seminary law and studentathletes.
- Administers aid for federal state university and private financial aid programs.
- Understands Financial Aid Student Accounts and Admissions timelines work performed and how it impacts crossfunctional teams compliance and student experience.
- Review supporting Financial Aid documentation.
- Use professional analysis and judgement to determine aid eligibility.
- Understand Financial Aid systems processes automations and setup.
- Manually award package and repackage financial aid in accordance with policy procedure and compliance.
- Analyze audit and proactively resolve errors.
- Report areas of responsibility details to supervisor.
- Research analyze troubleshoot and respond to requests from team members campus partners students and families to support customer service and student experience.
- Serves teammates campus partners students families with a commitment to active listening and effective communication.
- Support tasks projects and attend trainings through the Division of Enrollment Management as directed.
- Learn and maintain a thorough knowledge of federal state NCAA and university regulations policies and procedures to ensure compliance.
- Maintain written policy and procedures.
- Attend training sessions to include travel as necessary.
- Assist with special projects and any other task assigned by the supervisor.
- Perform all other duties as assigned to support Baylors mission.
- Ability to comply with University policies.
- Maintain regular and punctual attendance
What You Can Expect
As part of the Baylor family eligible employees receive a comprehensive benefits package that includes medical dental and vision insurance generous time off tuition remission and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your familys wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more go toBaylor Benefits & Advantages.
Explore & Engage
Learn more aboutBaylorand our strategic visionBaylor in Deeds. Also explore our great hometown ofWacoand the many opportunities toengage locally. If you are new to Central TexasThis is Waco!
Required Experience:
IC
Employment Type
Full-Time
