Director Sales Commission Operations
Director Sales Commission Operations
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Job Alert
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$ 190000 - 284000
1 Vacancy
Job Description
Job Description
Zendesk is looking for an experienced Incentive Compensation expert to join our GTM Finance team supporting sales compensation management implementation administration and reporting of 1800 sales marketing and customer success payees. Be a true business partner to Finance HR Sales Sales Operations and Revenue Operations by bringing efficiencies to our existing comp processes and drive key corporate objectives through effective sales compensation plan management. Be a subjectmatterexpert on sales compensation mechanics and reporting ensuring timely and accurate crediting comp calculations and payouts.
Job Responsibilities:
Lead the team responsible for the monthly administration of sales compensation plans including reviewing monthly accruals and payments for our sales and services organization within established timelines around month end financial close and payroll deadlines.
Reporting on a monthly/quarterly basis commissions trends/analysis to crossfunctional leadership teams.
Oversee and collaborate with the systems team Data team and rest of the compensation team to ensure configuration of all plans and all plan elements are optimized and properly operating in our SPM tool Xactly
Manage and own sales compensation plan administration. Establishes sales compensation program rules policies and Terms & Conditions
Review and audits of crediting and commissions managing tickets; payroll processing and assisting broader team in monthly/quarterly close process
Drive resolutions that will minimize/eliminate manual processes during the plan payout and administration.
Evaluate opportunities to decrease redundancies and improve efficiencies in processing in order to optimize the compensation administration.
Identifying use cases for Zendesks AI tools to improve operational efficiency and reporting.
Develop and document procedures to streamline sales compensation processes and ensure compliance with regulatory requirements.
Maintains and challenges monthly and quarterly processes to ensure appropriate controls are in place to support month end accruals
Job Requirements:
7 Years experience managing commissions processing administration and systems for subscription based business
Ability to build partnerships and influence in a matrix organization
Demonstrated management style best defined as a Player/Coach
Ability to multitask and work independently with minimal direction from management in a dynamic fastpaced environment
Excellent verbal and written communication skills with the ability to quickly summarize data findings and effectively communicate results to management
Superior Excel/Google sheets skills
Experience using Salesforce and commissions tools like Xactly or Callidus
Excel at multitasking can work independently thrives in a dynamic fastpaced environment
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Director
Employment Type
Full-Time
