Customer Service Representative Return to Duty
Customer Service Representative Return to Duty
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Job Description
DISA Global Solutions is an industryleading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1200 Team members across more than 30 locations. When you join the DISA Team you join an industry leader that more than 30 of fortune 500 companies use. With a rich history of IT innovation we have more than 55000 customers and complete more than 10 million orders each year.
DISA is proud to be a Top Workplaces award winner across multiple locations in 2023. We offer competitive pay a robust benefits package and an exciting place to work. We have a collaborative and teamoriented culture with numerous opportunities for career advancement. We host monthly appreciation events and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary:
As a Customer Service Representative (Return to Duty) you will educate clients and/or their employees on drug and alcohol policy violations and assists the clients and/or their employees in the returntowork process. The successful candidate will be well versed in Regulatory and NonRegulatory policies and able to interpret policies.
Essential functions responsibilities:
- Respond to high volume client inquiries via phone (inbound & outbound) email and support tickets ensuring prompt professional and courteous assistance.
- Assists clients with return to duty program compliance and quality assurance.
- Communicates policy requirements for drug and alcohol violations.
- Follows up on rehab reports.
- Works under general supervision and relies on instructions and preestablished guidelines to execute duties.
- Maintains and files all confidential rehab records according to protocol and document retention requirements.
- Responsible for remaining current on all policy and regulatory changes.
- Processes forms related to various services received from clients company and thirdparty facilities.
- Scans documents manually and accurately keys information updates.
- Performs other related duties as assigned.
Key Skills & Experience:
- High school diploma or GED.
- Exceptional writing editing and proofreading skills with an eye for detail.
- BiLingual Spanish Speaking preferred.
- Possess problemsolving skills and demonstrated ability to work with others to achieve needed changes.
- Strong verbal and written communication skills as demonstrated through phone presence and email quality ability to identify and quickly escalate issues.
- Experience utilizing customer service skills while multitasking.
- Must show initiative and be reliable to work with some independence once trained.
- Detail oriented organized and the ability to problem solve.
Training Schedule: Mon Fri 8:00 am 5:00 pm CST (In Office)
Work/Production Schedule: Mon Fri 8:00 am 5:00 pm CST (Hybrid)
Physical Requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job in an office environment the employee is regularly required to talk hear walk sit stand use hands to finger handle or feel objects tools or controls; reach with hands and arms.
Employee must occasionally lift up to twenty five 25 pounds. Specific vision abilities required by the job includes: close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography SkillSet and applicable Local and State Pay Practices. Any questions please contact our DISA Recruiting Team at
Job Pay Range
$18$20EOE/M/F/Vet/Disability
Required Experience:
Unclear Seniority
Employment Type
Full-Time
