Customer Care Coordinator
Customer Care Coordinator
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0-1years
$ 12 - 15
1 Vacancy
Job Description
At Surv we strengthen communities by providing a todo list membership for aging homeowners. We provide reliable home help for the retiring and aginginplace population by partnering them with young serviceminded adults who are capable of completing basic jobs such as painting landscaping decorations junk removal and moving. We live and breathe by the mission and values of our company.
About the role:
The Customer Care Coordinator is the first voice for our customers. This PartTime position ensures that every call text or online message receives prompt friendly and helpful communication. You will be responsible for answering questions directing messages and inquiries scheduling estimates and small jobs and making sure customers feel supported every step of the way. But this role is more than answering phones it s about building trust and relationships with the people we serve.
You Will Be Responsible For:
Answer incoming phone calls texts and online messages with professionalism and warmth
Provide accurate information about services availability pricing and scheduling
Respond to voicemails web inquiries and followups in a timely and thoughtful manner
Schedule appointments and coordinate with our operations team using Surv s internal systems
Identify and escalate urgent issues or customer concerns appropriately
Keep records and customer information uptodate and organized
Maintain a calm friendly demeanor even during busy or challenging moments
Work Hours Location & Compensation
This is a parttime remote position with compensation starting at $12$15/hour depending on experience. The Customer Care Coordinator will work up to 3 hours per day Monday through Friday with flexibility in within the following timeframe with some flexibility.
1.5 hours must be worked between 8:00 AM and 12:00 PM
1.5 hours must be worked between 2:00 PM and 5:00 PM
Exact timing within those windows is flexible and can be adjusted in coordination with the team.
This schedule is designed to ensure timely responses during peak customer hours while also offering flexibility for your day.
Requirements
What You Bring
Alignment with our core values: Agape (love) Community Growth Mindset Finish Strong and Full Life
Excellent verbal and written communication skills
A warm clear and professional phone presence
Strong attention to detail and ability to multitask
Confidence with basic computer systems and the ability to learn new tools
A servanthearted attitude motivated by helping others
Ability to stay organized and calm under pressure
Nice to Have (but not required)
Experience in customer service hospitality or administrative support
Prior experience in home services or tradesrelated companies
Familiarity with scheduling tools and CRM software
Benefits
Why Work With Us
Be part of doing Good in Birmingham! As a Christianimpact company we seek the good of the city.
Join a team that values integrity kindness and servant leadership
Opportunity to grow as the company expands
Clear mission and values with a focus on faith family and quality
How You Will Be Supported:
- Owner/Community Partner support in vision/direction coaching weekly meetings quarterly planning
- Community Manager questions on product offerings scheduling & estimates dealing with neighbors and any technical questions
- Administrative Support support with scheduling marketing customer relations and other admin
What You Bring Alignment with our core values: Agape (love), Community, Growth Mindset, Finish Strong, and Full Life Excellent verbal and written communication skills A warm, clear, and professional phone presence Strong attention to detail and ability to multitask Confidence with basic computer systems and the ability to learn new tools A servant-hearted attitude motivated by helping others Ability to stay organized and calm under pressure Nice to Have (but not required) Experience in customer service, hospitality, or administrative support Prior experience in home services or trades-related companies Familiarity with scheduling tools and CRM software
Employment Type
Full Time
