Customer Support Specialist
Customer Support Specialist
Posted on :
09-05-2025
Employer Active
1 Vacancy
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Job Description
Were hiring a Customer Support Specialist to join a rapidly growing tech company focused on simplifying critical service processes for consumers across the U.S.
This role is perfect for someone who loves helping people thrives on the phone and has a knack for explaining complex topics clearly and professionally. Youll be handling inbound and outbound customer interactions walking individuals through detailed processes and ensuring a seamless service experience from start to finish.
Responsibilities:
- Engage directly with consumers via phone and video to walk them through service applications
- Handle high volumes of escalated calls while keeping a positive calm and solutionoriented tone
- Use consultative techniques to encourage service adoption and drive conversions
- Collaborate with internal departments to ensure timely accurate issue resolution
- Collect and share customer feedback with the internal team to improve the platform and experience
- Maintain organized followups and detailed notes in our support tools and CRM
- Handle over 150 daily followups callbacks or checkins with professionalism and efficiency
- Take ownership of the customer journey to ensure retention and satisfaction
Qualifications:
- Experience in a customer support inside sales or servicefacing role
- Exceptional verbal and written communication
- Comfortable managing multiple systems and conversations simultaneously
- Experience with modern CRM and support tools
- Resourceful empathetic and assertive under pressure
- Familiarity with highvolume phone environments (call center or B2C outreach preferred)
Employment Type
Full Time
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