Group Manager Competitive Intelligence
Group Manager Competitive Intelligence
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$ 151000 - 227000
1 Vacancy
Job Description
Job Description
At Zendesk our mission is to power exceptional service for every person on the planet. We operate in massive fast growing and highly mature markets. Customer Service is a $45 billion market thats growing at 14 each year and Employee Service is a $14 billion market growing at 15 annually.
Zendesk is disrupting both markets with our highly differentiated AIfirst complete service platform.
We are looking for a proven & empathetic leader who will join our team as the Group Manager Competitive Intelligence. Reporting to the Senior Director of Competitive Intelligence you will be both player & coach acting as principal lead for our top competitors while building and leading a team of directreports whos directive will be to scale competitive efforts across the company in a more optimized and repeatable fashion. This position demands a strategic mind an inquisitive nature and the ability to synthesize vast amounts of information into actionable insights. In addition the role calls for tight collaboration with crossfunctional teams including Product Marketing Sales Product Management & Enablement to produce insightful POVs competitive assets and strategic programs to drive success. Key qualities for success include a strong understanding of technology buyers and sales processes analytical problemsolving skills entrepreneurial drive / work ethic and resultsorientation.
If you have a passion for driving broad and strategic impact to the business driving initiatives and working cross functionally getting up on stage and getting our business passionate about our strong position this role is meant for you.
What youll be doing
- Plan develop implement and support new Competitive CoE (center of excellence) while also ensuring effective communication of said strategies across the organization.
- Hire and lead a new Competitive Scale Team to bring increased competitive coverage and best practices to our crossfunctional stakeholders.
- Drive cooperation and collaboration with teams including Executives Product Marketing GotoMarket Market Intelligence & Customer Success.
- Conduct ongoing indepth research and analysis on competitor gotomarket strategy and product capabilities by using a number of different sources including win/loss reports secondary research (analyst reports webinars PR etc. and publicly available information.
- Support field teams with global competitive plays scalable selfserve competitive assets (internal and external facing) as well as high touch support on sales deals and in competitive situations with customers (present to prospects and customers if needed).
- Support the delivery of regular cadence of companywide briefings and department specific updates (Company all hands Product Summits Cstaff meetings Sales Kickoff Sales & Success Training) to deliver competitive insights.
- Leverage competitive intelligence platforms CRM and analytics tools to streamline processes and generate insights.
Basic Qualifications:
- 10 years of experience in enterprise SaaS with experience leading teams preferably in competitive intelligence PMM business development or strategy & operations.
- Exceptional leadership collaboration and teambuilding skills with the ability to inspire motivate and develop talent.
- Able to distill large amounts of information into compelling stories and presentations.
- Strong analytical and criticalthinking skills with the ability to draw insights from complex data sets.
- Attention to detail including documenting analyses results and processes to drive scale across the team.
- Ability to prioritize multiple concurrent initiatives and quickly switch focus across domain areas.
- Shown executive presence and ability to deliver compelling presentations to a wide range of audiences including executive management sales teams customers and partners.
Preferred Qualifications:
- Experience working in the CRM/Customer Engagement or Employee Service space.
- Experience with Competitive Intelligence and have been certified through accredited providers.
- Fieldfacing experience working with customers in a sales or customer success capacity.
- Shown understanding of enterprise software or SaaS economics; comfortable reviewing a 10K or S1 to extract insights.
- Handson experience in performing analysis using Tableau or similar BI tools.
- Experience in market research and quantitative analysis including building models and scenario planning.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Manager
Employment Type
Full-Time
