Office Administrative Assistant

Senior Helpers of Warrenton has an immediate opening for a professional responsible reliable and compassionate Office Assistant with a positive attitude and impeccable customer service skills. This is a Fulltime or Parttime position; we are seeking candidates who not only thrive on helping others but also understand the value of teamwork in a fastpaced environment.

At Senior Helpers of Warrenton we provide care and comfort at home to seniors. Each of us is a caregiver at heart. Every team member contributes to our mission of delivering exceptional inhome care every day. We are proud to be part of a franchise system that is the first and only national inhome care provider to receive certification as a Great Place to Work.

If youre looking for a home with a company where you can put your skills and experience to work make a difference every day and pursue your goals for the future we look forward to hearing from you. Join our fastgrowing team!

Requirements:

• Education High School and above
• Technical Proficiency: Skilled in Microsoft Word Excel and computer literate
• Excellent verbal and written communication skills.
• Strong problemsolving and conflictresolution abilities.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite and customer management software.
• Empathy and understanding of the needs of individuals receiving home care.

Key Responsibilities:

The position requires someone personable dependable and responsible with excellent organizational verbal and written communication skills.

• Greeting clients and ensuring they feel welcomed and comfortable
• Maintaining the front desk area to ensure a tidy and professional environment
• Staying calm under pressure and addressing client concerns as they arise
• Professionallyrespond to incoming calls emails and messages fromclients regarding our home care services.
• Provide accurate information about services pricing and procedures addressing any questions or concerns.
• Assist with scheduling appointments coordinating caregiver shifts and managing any changes or cancellations.
• Assist with caregivers and office staff recruitment process and paperwork
• Handle and resolve client complaints and issues promptly and professionally ensuring client satisfaction.
• Maintain accurate records of caregiver interactions requests and feedback from clients
• Work closely with care coordinators caregivers and other team members to ensure seamless service delivery and effectively address client needs.
• Conduct followup calls to ensure client satisfaction and gather feedback for continuous improvement.
• Prepare and process necessary documentation including service agreements and care plans.
• Adhere to company policies procedures and regulatory requirements related to home care services.

At Senior Helpers of Warrenton we truly care about our staff.

• Great Place to Work Certified
• Competitive wages and flexible schedules
• Medical and Life Insurance
• Advantage core and health planoptions
• Paid Training and Development
• Dental vision and health insurance options (fulltime 40 hrs and parttime 20 hrs)
• Discount plan critical illness telehealthperks and benefits
• Mileage Reimbursement

We are an independently owned and operated franchisee of SH Franchising LLC dba Senior Helpers of Warrenton. Senior Helpers has been the nations premier franchisor of inhome senior care franchisees since 2005 with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients their families and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.