Client Success Manager
Client Success Manager
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Job Description
Join Our Revolution: Client Success Manager (EMEA)
Who We Are
At Certn were tearing up the playbook and rewriting how background checks are done. With The Worlds Easiest Background Check weve swapped slow clunky processes for fast global and techdriven solutions. Weve made waves but lets be realthis is just the beginning.
We dont do corporate buzzwords or businessasusual. Were building a culture fueled by bold ideas creativity and fearless . Sound like your vibe Keep reading.
The Gig: Client Success Manager
We are on the hunt for a Client Success Manager! The Client Success Manager plays a key role in driving strategic customer success initiatives. Responsible for fostering longterm relationships this role involves conducting business reviews addressing escalated issues and collaborating with crossfunctional teams to maximize customer satisfaction and revenue growth.
What Youll Be Doing (and Crushing):
Develop and implement strategic account plans for assigned customers to drive longterm success.
Identify upsell and crosssell opportunities through an understanding of customer needs.
Serve as the primary point of contact for escalated customer issues ensuring timely and effective resolution.
Advocate for customer needs within the organization and collaborate with internal teams to address challenges.
Analyse customer data and industry trends to provide strategic recommendations for customer success.
Prepare and present regular business reviews to customers highlighting performance and growth opportunities.
Administer and maintain customer relationship management tool.
Give input into and implement strategies to improve customer retention rates.
Identify and address factors that may contribute to customer churn.
What You Bring to the Table:
College or university degree or equivalent work experience.
Proven success in customer success account management or a related field demonstrating a track record of successful customer engagement.
Showcased effectiveness in strategic account management.
Adept analytical and problemsolving skills.
Effective communication and presentation abilities.
Experience advocating for customers at an executive level within the organization.
Demonstrated ability to collaborate effectively with various departments for overall business success.
Demonstrated success in driving customer growth through expansion initiatives.
Working experience with SaaS products and the HR technology industry.
Certifications in customer success or customer support.
Whats in It for You
Vacation Mode On: 4 weeks of paid vacation paid sickness entitlement.
Flex Life: Remotefriendly setup workfromhome allowance and a flex allowance to make your worklife balance flawless. Occasional attendance at the head office will be required.
Growth Fuel: A professional development budget to level up your skills.
Impact & Ownership: Your work here will be meaningful impactful and directly tied to Certns success.
Team Energy: Join a group of dynamic passionate gogetters who are rewriting the rules and having fun doing it.
Ready to shake things up
We cant wait to see what youll bring to Certn. Lets grow something epic together.
Just so you knowthe successful candidate will be required to complete a background check. This means youll get to see firsthand what we do (and trust us we do it REALLY well)!
Certn takes pride in being an advocate for equal opportunities in the workplace. Our commitment is reflected in how were creating a workplace thats respectful inclusive and free from barriersa place where each member of our team can achieve their full potential. We firmly believe that the strength of our company is rooted in diversity and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that youll consider Certn as your preferred employer where you can thrive and contribute to our collective success.
If you have a disability that requires accommodation during any stage of our recruitment process please let us know how we can best assist you.
Required Experience:
Manager
Employment Type
Full-Time
