Customer Service DACH German 6 months contract
Customer Service DACH German 6 months contract
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Job Description
Donaldson is committed to solving the worlds most complex filtration challenges. Together we make cool things. As an established technology and innovation leader we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn effect change and make meaningful contributions at work and in communities.
We are hiring for a Customer Service Representative with fluent German and English to join the DACH team. This position is temporary 6 months contract) and our office is located in Terrassa (Barcelona) offering 3 days of remote work per week.
As an Customer Service Represenative for DACH region you will be focused on handling customers purchasing requests developing strong relationships with our customers located in Germany Austria and Switzerland.
To be successful in this position candidates must be customeroriented efficient and multitasking individual with excellent communication skills.
Key Responsibilities:
To process monitor and follow up customers purchasing orders
To ensure effective service and administrative support for the assigned customers (B2B)
To provide delivery commitment to customers and follow up on order activity to alert customer and sales team in case of discrepancies
To receive and process customer inquiries on standard pricing leadtime products availability through an efficient prompt and friendly communication with the aim of maintaining excellent customer relationships
To establish key communication link between customer and internal departments (sales logistics finance production) to keep all involved parties aware of customer activities.
Education Experience and Skills:
Higher education with an administrative and/or commercial orientation
Previous experience in administration/customer service/logistics
Working knowledge of MS Office packages. Knowledge of Oracle R12 is an asset
Strong communication and administration skills fast learner and a team player
Flexibility ability to multitask to manage time and to adopt to changes
Understanding and following the company values and principles
Proactive attitude (initiative to contact customers) ability to take a decision when necessary
Fluent German and English (company language)
Job offer:
To be part of a multinational company and work with an international work environment
Contract is temporary to cover a longterm leave 6 months)
Flexible work schedule from 7 9:30 to 16 18:30
Attractive compensation package (including meal allowance & telework expenses)
Presential onboarding process 1 month)
Hybrid working model with 3 days per week of remote work per week
Daily shuttle bus from Plaza Espaa (BCN) to our office located in Terrassa
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Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers Donaldson Company Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson email address. If you have any questions about the legitimacy of an employment opportunity please reach out to to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race gender color disability national origin age religion union affiliation sexual orientation veteran status citizenship gender identity and/or expression or other status protected by law.
Employment Type
Full-Time
