Customer Service Rep I L55676W5
Customer Service Rep I L55676W5
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Job Description
Customer Service Representative
Location: Houston Texas
Contract Duration: 3 months
Overview of the Role:
This position requires independent decision making to respond to and resolve complex billing customer requests inquiries or complaints with extensive job knowledge and/or experience in corporate procedures & policies. Provides analytical support for internal customers in the Customer Service business unit. Position emphasizes public relations effective revenue risk management and provides a variety of information regarding the company.
Makes decisions to pay for service recovery up to $250 and assists in claims investigations. Handles situations which may require adaptation of response or extensive research. Provides direction and guidance to less experienced team members. May assist Supervisor with multiple tasks in support of daily operations.
Job Duties & Responsibilities:
- Customer Engagement & Sales
- Initiates customer interest for new residential solar systems
- Handle inbound inquiries regarding solar systems from prospective and existing residential customers
- Qualify leads and guide customers through the initial steps of the solar sales process
- Identify customer needs and educate them on product benefits including rooftop solar systems battery storage
- Explains billing and customer service-related residential customer inquiries
- Conduct outbound follow-up calls to warm leads and prior inquiries to drive conversion rates
- Performs other job-related duties as assigned
- Scheduling & Coordination
- Schedule on-site or virtual solar consultations site assessments and installation appointments.
- Coordinate with field technicians solar consultants and project management teams to ensure seamless customer handoffs and timely execution.
- Monitor scheduling queue and optimize appointment slots based on geographic routing and technician availability.
- Provide updates to Sales and Product teams
Perks of Working with AP Recruiters & Associates:
- Competitive compensation package up to $21.90/hour (depending on experience)
- Professional development and career advancement opportunities
- Comprehensive support from our dedicated recruitment team
- Access to top-tier clients in the growing renewable energy sector
- Flexible contract opportunities with potential for extension
- Ongoing training and skill development programs
About the Client:
Our client is a leading American energy company and one of the largest utility holding companies in the United States. They are pioneers in clean energy generation operating extensive solar wind and natural gas facilities across multiple states. The company is committed to environmental stewardship and sustainability with ambitious goals for carbon reduction and renewable energy expansion. They serve millions of customers and continue to innovate in smart grid technology energy storage and customer solutions. This organization values diversity community engagement and creating a sustainable energy future for generations to come.
Employment Type
Full Time
