Client Services Manager
Client Services Manager
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1 Vacancy
Job Description
Enhance Lives One Conversation at a Time!
Are you passionate about helping others Do you believe that the best way to care for families is by actively listening to their concerns reviewing care plans and ensuring the highest quality of care through inhome visits If so our Client Service Manager role at Senior Helpers of Farmington Hills could be the perfect career opportunity for you!
As a Client Service Manager you will oversee and develop all client services within our franchise territory. Your responsibilities will include converting leads into clients ensuring client retention and fostering growth by expanding care hours for existing clients. Your role will be instrumental in delivering exceptional home care services while building meaningful relationships with families in our community.
Join us in making a differenceone client at a time!
Examples of Job Duties:
New Client Onboarding & Service Management
Develop and implement a seamless onboarding process for new clients.
Respond promptly to service inquiries follow up with leads and meet client conversion targets.
Serve as the primary point of contact for new clients and their families providing support during the first 3090 days of service.
Assess and recommend appropriate care services to enhance seniors wellbeing.
Existing Client Support & Relationship Management
Conduct initial assessments and ongoing reassessments using the LIFE Profile tool.
Spend 23 days per week in the field visiting clients at home hospitals rehabs and other facilities.
Perform regular quality assurance checks to assess care quality and client satisfaction.
Monitor online client reviews to identify service improvement opportunities and implement necessary changes.
Adapt and communicate updates to client care plans as needed.
Collaborate with the Schedulerto adjust caregiver assignments as required.
Maintain and update the client retention dashboard weekly creating proactive strategies for replacing lost hours and enhancing care.
Drive internal growth each month in alignment with company goals.
Address and resolve client concerns promptly to ensure satisfaction and retention.
Qualifications & Experience
5 years of experience in customer service client services management sales or account management.
Strong organizational skills attention to detail and the ability to prioritize in a dynamic environment.
Excellent verbal communication followup skills and the ability to quickly build rapport with clients and families.
Ability to learn new software programs quickly.
Proficiency in Microsoft Word Excel Outlook and Internet applications.
Associates degree preferred.
Why Work for Senior Helpers of Farmington Hills
- Great Place to Work Certified
- AutonomyWe encourage our team members independence and believe in our team to complete their job duties without micromanaging.
- Task VarietyWe provide an engaging workday that uses your various skill sets to avoid monotony.
About Senior Helpers of FarmingtonHills:
We are an independently owned and operated franchisee of SH Franchising LLC dba Senior Helpers. Senior Helpers has been the nations premier franchisor of inhome senior care franchisees since 2005 with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients their families and our employees.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
