Client Support Coordinator
Client Support Coordinator
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1 Vacancy
Job Description
Exciting News Were Moving!
As part of our continued growth and our commitment to fostering an exceptional collaborative work environment were thrilled to announce that our office will be relocating to a brand-new building at 2000 Innovation Drive Wexford PA 15090 at the end of the year. In the meantime hybrid employees will continue working from our current location at RIDC OHara until the transition is complete.
Were excited about this next chapter and look forward to welcoming new team members to our growing organization!
SUMMARY
Oversee the activities of a client and/or region to ensure daily business needs are met. Manage and execute distribution processes for our customers networks. This will include but not be limited to inbound to Armadas redistribution facilities inbound to our customers distribution centers. Provide efficient execution of daily network activity and assistance in the areas of reporting issue management and resolution KPI management and supplier management. Additional responsibilities include building customer relationships through effective decision making and proactive communication.
RESPONSIBILITIES
- Manage the regions Distribution Centers and facilitate/direct resolution to DC issues by proactively auditing to confirm that requirements are being met.
- Directing sales order management for all stakeholders. This includes order placement management communicating new item requests event and promotions planning hub product returns phase in/phase out items slow moving inventory/short shelf life items allocation management and product optimization.
- Identify out of stock situations and communicate in a timely manner to the DCs; this communication also includes an explanation of the stock out as well as available date for the product; this requires an assessment of the impact on the DC and possible resolution.
- Directing stock out management and system storage for all Hub handled items. This includes communicating all new item requests event and promotions planning hub product returns phase in/phase out items SLOB report allocation management and hub optimization.
- Coordinate with Supply Planning DCs and HUBs to successfully manage inventory processes.
- Work with Finance to resolve discrepancies as required.
- Identify areas of opportunity through key performance metrics that facilitate network optimization through DCs and carriers.
- Managing first response activity to resolve service issues. Escalate issues as needed. Recommend solutions to avoid any potential out of stock situations.
- Coordinate return disposition of refused/returned goods as required.
- Provide position coverage for other SCCs during absences.
- Special projects as assigned by Manager of Customer Service.
- Proficient in all Standard Operating Procedures (SOPs) and the Business Continuity Plan (BCP).
QUALIFICATIONS
Education and Experience Requirement
Minimum:
- 1-2 years experience in customer service or transportation operations experience preferred
- Bachelors degree in Business Transportation or Logistics preferred
Preferred:
- Bachelors degree in Transportation or Business
Experience:
- Customer Service or Transportation experience with one or more of the following modes: LTL Intermodal temp controlled and dry truckload transportation preferred.
Language and Technical Skills requirement
- General understanding of business and transportation terms and concepts.
- Proficient in Microsoft Word Outlook Excel required; Access TMS applications preferred
- Analytical and problem solving ability
- Ability to communicate effectively (verbal & written) with internal/external clients
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting and computer/phone usage.
- Flexible work schedules per business requirements
Disclaimer
This job description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with the job. It is intended however to be an accurate reflection of those principal job elements essential for making decisions related to job performance employee development and compensation. As such the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the company at any time.
Required Experience:
IC
Employment Type
Full-Time
