Enterprise Growth Strategist Customer Success
Enterprise Growth Strategist Customer Success
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1 Vacancy
Job Description
About Clay
Clay is a creative tool for growth. Our mission is to help businesses grow without huge investments in tooling or manual labor. Were already helping over 100000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion our tool lets you instantly translate any idea that you have for growing your company into reality. Were looking for sharp lowego people to help us turn every businesss creative ideas into a reality. Read this article to see why Clay is an amazing place to work and explore our wall of love to learn more about the product.
Why is Clay the best place to work in New York
Customers love the product 100K users and growing)
Were growing a lot 6x YoY last year and 10x YoY the two years before that)
Incredible culture (our customers keep applying to work here)
Inperson work (beautiful office space in Flatiron)
Wellresourced (raised a Series B expansion in January 2025 from investors like Sequoia and Meritech)
Enterprise Growth Strategist @ Clay
We are lucky to work with some of the smartest and most innovative gotomarket operators across the fastest growing SaaS companies in the game. We are looking for our founding Enterprise Growth Strategists to work with these customers closely and help make all their wildest dreams come true in Clay. This role is not your classic CSM role you will be a true advisor to our customers (the likes of Verkada Intercom and Anthropic) by understanding their businesses deeply and helping them with everything from onboarding to ongoing adoption of Clay. You will also be a strategic advisor to Clays engineering and product team by being the voice of our customers.
What Youll Do
Onboarding and Implementation: You will own one of the most important metrics how fast our customers launch their first use case and get value from Clay. Through this process you will also have the joy of teaching your customers the ins and outs of Clay and see many lightbulb moments
Ongoing Strategy and Adoption: Once your customers are fully onboarded and learn Clay you will ensure they continue to adopt it on an ongoing basis and work to expand their use cases to additional teams (e.g. revops markops sales CX). You will also maintain a strong relationship with them understanding their changing business needs and ensuring Clay is adapting to those needs throughout our partnership.
Renewal and Expansion: As a result of your hard work getting your customers so much value out of Clay you will renew and expand their plans to ensure we continue to solve their biggest growth needs year after year.
Build New Programs: This is a brand new role at Clay and you will have the opportunity to partner with our Head of CX to build new programs for our Enterprise customers as different needs arise. This is a great opportunity for someone who is passionate about working directly with customers every day but also enjoys building new processes and teams from 0.5 to 100.
Impact Our Product Roadmap: As the steward of our largest customer relationships everyone else at Clay will want a piece of you! In particular you will partner closely with our engineering design and product team to share synthesized customer feedback and work with them to incorporate it in the development of new features.
What Youll Bring
Passion for Clay: This is the #1 most important thing for this role. Loving Clay is easy but you need to genuinely be Clays #1 fangirl or boy to thrive in this position as you will spend a lot of time in the product and be responsible for helping customers feel the same passion you do .
Domain Expertise: You can walk the walk and talk the talk of all things B2B SaaS and gotomarket operations. Major bonus points for prior experience in revops markops or other gotomarket operator roles inhouse or at an agency.
CustomerFacing Experience: You have worked directly with customers in prior roles in some capacity (doesnt have to have been through a CSM role).
Life @ Clay
Based out of a central office on 19th Street in Manhattans Flatiron District. We love the energy of inperson collaboration while also offering the flexibility to work from home when needed.
Competitive salary and role trajectory: Roles responsibilities and comp grow as we do
Health insurance: Fully funded high quality health dental & vision coverage (including 80100 therapy coverage)
Visa sponsorship: We get it its an arduous process but were not scared of it
Paid time off: We expect team members to take at least 3 weeks fullydisconnected per year with a flexible vacation policy beyond that
Free food: Free meals in office every day and unlimited snacks
Parental leave & fertility support: IVF fertility benefits egg freezing and 4 months of paid parental leave
Learn more about Clay and what its like to work with us right here!
Employment Type
Full-Time
