Retail Sales Associate Summer 2025

The purpose of the Retail Sales Associate is to assist in providing production knowledge and sales support to Members and guest with Yellowstone Clubs retail standards and expectations.

Major Responsibilities:

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest maintaining outstanding service standards solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction display hospitality and professionalism to our guests at all times take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees members and guests at all times. In the event of an accident or emergency seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide accurate and timely information regarding retail shop and services.
• Utilize the elevated levels of sales and service to maximize sales performance.
• Demonstrate an indepth knowledge of the merchandise.
• Provide the highest level of customer service.
• Keep selling floor and merchandise neat organized and stocked.
• Assist in the maintenance of all inventories in the stockroom and on the selling floor.
• Properly execute all relevant register functions.
• Ensure merchandise is neat clean and pressed for presentation in the Retail Shop to the Clubs standards.
• Assist in preparing attractive and creative instore displays and visual merchandising.

Other Duties and Responsibilities:

• Utilize information technology to record sales figures for data analysis and forward planning.
• Handle Member and guest questions complaints and issues.
• Charge the appropriate Member account for items purchased.

• Interface with other departments in order to meet Member guest and prospective Member requests.
• Answer Member guest prospect and interdepartmental inquiries by telephone facsimile email and mail.
• Provide a positive atmosphere in the retail shop for Members guests and employees.
• Understand and communicate the rental equipment packages and features to ensure the best match ensuring all equipment is returned efficiently and properly in the rental system.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies procedures and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity organization punctuality/attendance and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members guests vendors customers and coworkers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicateregularly and effectively with all employees supervisors managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.

• Must be able to work flexible work hours/schedule including evenings weekends and holidays. Long hours may be required due to business demands.
• Cleans work spaces by cleaning desks or taking out trash.
• Assist with the setup teardown and activity of the Warehouse Sale.

• Nothing in this job description restricts managements right to assign or reassign duties work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Experience/Education Required

High school diploma GED or vocational training or jobrelated course work; One to two years experience in customer service; Strong verbal/written communication interpersonal and analytical skills; Previous cash handling experience; Ability to interact and maintain positive relationships with Members guests coworkers and management.

Experience/Education Preferred

Previous work experience in retail industry; Knowledge of Jonas computer system and Easy Rent.

Certificates & Licenses

Valid State Drivers License.

Computer Skills

Intermediate knowledge of Microsoft Office systems.

Language Ability

Able to speak clearly and effectively with Members guests coworkers vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climatecontrolled environment. However the employee may be required to work outside in extreme heat cold rain wind snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionallyrequired to walk and work with hands and arms and lift up to 20 pounds. The employee is frequentlyrequired to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures viewing a computer terminal extensive reading and determining the accuracy neatness attention to detail and thoroughness of the work assigned.The employee is constantly required to sit sometimes for several hours at a time and use their hands and fingers to operate a computer.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and at this time I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties tasks work hours and work requirements may be changed at any time due to business demands by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies procedures rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

The position offered is a seasonal position located in Big Sky Montana.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Complimentary shift meals
• Health Benefits for all Seasonal Employees
• 401k eligibility and biweekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• Endofseason employee appreciation day and retail sale

For more information about the Club visit www.yellowstoneclub.