Patient Services Specialist Team Lead
Patient Services Specialist Team Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company Intro
At AVP we value teamwork providing exceptional experiences continuous improvement financial strength and hard work. We are committed to providing bestinclass patient care pioneering research and technology and most importantly rewarding and recognizing our employees!
Overview
Responsibilities
- In conjunction with the Clinic Manager: interviews hires supervises counsels appraises and recommends salary increases for front office and backoffice staff.
- Assists with scheduling staff assignments and oversees efficient patient flow.
- Assists with maintaining front office and backoffice staff schedules by monitoring that lunches are taken on time and overall time management is observed to avoid OT.
- Performs all duties within the front office: checkin checkout appointment scheduling benefit verification and medical records preparation.
- Answers phones and makes appointments following company screening protocol and provider(s) scheduling preference.
- Reviews the doctors schedule on a weekly basis and makes recommendations to Clinic Manager when changes are necessary.
- Assists with training front office and backoffice staff members.
- Monitors the flow for potential delays notifies appropriate staff when necessary and assists with identifying opportunities to expedite the process.
- Assists with completing all tasks on End of Day Checklist.
- Assists with monitoring open tasks for front office and backoffice staff members.
- Monitors and assists with scanning loose paperwork and outside documentation is in EHR prior to date of service.
- Monitors obtains and documents referrals and prior authorizations.
- Posts daily charges and payments for clinic.
- Adheres to the medical record policy and procedure ensuring all requests are entered in PHI log.
- Understands and adheres to Outpatient Treatment Center policies.
- Has basic understanding of financial history and is able to help patient with billing questions.
- Greets patients in a courteous manner.
- Encourages a teamoriented environment.
- Maintains confidentiality regarding human resource related issues.
- Meets with Clinic Manager on a regular basis to review/discuss daily operational needs.
- Participates in ongoing training and continuing education.
- Knows understands and follows the professional teamwork and customer service standards.
- Maintains continuing education requirements for Certified Patient Service Specialist.
- Performs any and all duties as reasonably assigned
Qualifications
- High School Diploma or GED required
- Current certification as Certified Patient Service Specialist
- Working knowledgeof scheduling and insurance authorization
- Detailed oriented reliable and able to multitask in a fastpaced highvolume work environment
- Excellent verbal and written communication skills
- Ability to work independently
- Dedication to high quality patient care
- Flexible schedule workingMondayFriday
Benefits & Perks
Your health happiness and your future matters! At AVP we offer everything from medical and dental insurance significant eye care discounts child care assistance pet insurance continuing education funds 401(k) paid holidays PTO Sick Time opportunity for growth and much more!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
