Performance Manager
Performance Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Working as a Performance Manager you will be responsible for the daytoday relationship with client contacts within our Insurance portfolio. You will be the first point of contact for technical and performance queries reporting requests and account changes and updates. You will use your technical understanding of claims and recoveries to support the team in meeting recovery rates and other client outcomes. You will also work closely with the Team Leader to develop recoveries strategies communicate client updates and build a strong team culture.
In this role you will;
- Work closely with the Team Leader to maximise the operational performance of the Insurance portfolio
- Build and nurture the relationship with operational client contacts focusing on longterm partnerships
- Ensure compliance to all client requirements industry standards and company policies and procedures
- Deliver innovative process improvements focused on maximising recovery outcomes portfolio health and process efficiency
- Support the Team Leader in developing a strong team culture aligned to the company values vision and mission
What youll bring;
- Leadership experience within the Insurance industry or Account management
- The ability to build trusted partner relationships with clients and teams
- Experience producing and analysing reports for stakeholders
- A creative way of working to provide solutions for identified problems
Whats in it for you;
Working at Recoveriescorp you will have access to a hybrid work environment an allowance to update your home office and a half day on the last Friday of every month.
To ensure your continued development you will have a performance development plan and access to learning & development programs.
You will be provided access to employee discounts income protection insurance 24/7 EAP support discounted health insurance health and wellness initiatives an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
Interested Apply Today or reach out to for a confidential discussion.
As a 2025 CircleBack Initiative employer we commit to responding to every applicant.
About Recoveriescorp
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and were pleased to see our people live this mission everyday!
We understand that in order to achieve our mission we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
Thats why we are committed to ensuring everyone is treated fairly with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages nationalities abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; working parents; people with disabilities and all members of the LGBTQIA community.
Required Experience:
Manager
Employment Type
Full-Time
