Customer Service Representative - Content Annotation Specialist

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Content Annotation Specialist

Location: Onsite
Position Type: FullTime

Job Overview:

We are seeking a highly detailoriented and reliable Content Annotation Specialist to join our team. In this role you will be working onsite to support the testing and evaluation of large language models (LLMs). Your primary responsibility will be to assess and grade AIgenerated content ensuring its accuracy and alignment with provided guidelines. Your ability to follow instructions analyze information objectively and maintain a high level of attention to detail will be crucial for success in this position. Strong writing and typing skills are essential as you will be required to generate content and provide feedback on AI responses.

Key Responsibilities:

• Beta test large language models by interacting with and assessing AIgenerated content.

• Analyze pieces of information ask clarifying questions and respond as if you were the AI.

• Grade AI responses based on accuracy and adherence to established guidelines.

• Review content based on clientspecific guidelines and ensure the removal of any subjectivity.

• Ensure that all annotations and feedback are clear concise and aligned with guidelines.

• Maintain strict attention to detail while reviewing content and adhering to protocols.

• Be proactive in identifying and following guidelines without deviation.

• Watch long videos with a keen eye for detail and extract relevant information as needed.

• Communicate effectively with the team to ensure alignment on content expectations.

Required Skills and Qualifications:

• Strong typing and writing skills are a must.

• Exceptional attention to detail ensuring thorough and accurate evaluation of AI content.

• Ability to follow strict guidelines and apply them consistently in all tasks.

• Comfortable working with AIgenerated content and reviewing it for quality and accuracy.

• Ability to objectively assess content ensuring no bias or subjectivity.

• Comfort with watching and reviewing long videos for detailed analysis.

• Selfmotivated and proactive with the ability to work independently and as part of a team.

• Excellent communication skills to relay feedback and ask questions when needed.

• Previous experience in content review annotation or a related field is a plus but not required.

Additional Information:

• This position requires onsite work.

• You will be working closely with a team to ensure that all content is reviewed graded and annotated according to the clients specifications.

If you are passionate about working with cuttingedge AI technology enjoy detailed work and have strong attention to detail we would love to hear from you.

Apply today to become a Content Annotation Specialist!

Wellness:

TaskUs devotes considerable resources to the wellbeing of its employees. Being a content moderator means participating in skills groups counseling sessions coaching sessions and other wellness and resiliency programs. You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental wellbeing.

Requirements:

• All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
• All employees exposed to graphic content will attend Resiliency Trainings.

Creating a Culture of Awareness and Prevention through Psychological Health and Safety:

TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:

• Child exploitation and abuse

• Animal torture

• Gang Violence

• Hate Speech

• Pornographic Content

As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors onsite resiliency programming and other psychological health and safety programming exposure to graphic and disturbing content is unavoidable in some job roles. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress mental health symptoms or in rare instances Secondary Traumatic Stress based on the content they are viewing.

TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs employee performance and other considerations.

In order to help create a community that is safe for all employees the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts elearning skills training and outreach efforts to the TaskUs community. TaskUs offers a comprehensive global psychological health and safety program for employees guided by clinical psychology and grounded in neuroscience. Integrating evidencebased activities and information into employees job duties to bolster psychological functioning is essential in serving employees needs at every stage of your journey.

About Us:

We are a collective of highly capable humans who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security AI Operations Consulting and anything in between we consider ourselves responsible for protecting our partners interests and supporting their longterm success through innovation and technologypowered by ridiculously smart people.

In addition to our truly #Ridiculous culture youll enjoy benefits like:

• Outstanding Medical Dental Vision and Prescription plans
• 401k Match
• Pet Insurance
• Inhouse Wellness Coaches
• Hundreds of Discounts with the Brands you Love and Use

TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and to thrive in an everchanging world.

TaskUs currently has over 25000 employees around the world with offices across the United States the Philippines India Taiwan Mexico Greece Ireland and Colombia.

TaskUs is an equalopportunity employer.Life is better with Us! Find out what it means to work for a company that puts People before Profits!

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Unclear Seniority