drjobs Service Delivery Manager - ELK Monitoring

Service Delivery Manager - ELK Monitoring

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1 Vacancy
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Job Location drjobs

Bengaluru - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description:

Service Delivery Manager ELK Monitoring

Job Location: Bangalore

High Level R&R

  • Manage the endtoend delivery of analytics services ensuring adherence to service level agreements (SLAs) and client requirements.
  • Serve as the primary point of contact for client engagements establish and maintain strong relationships and proactively address client concerns or issues.
  • Lead a team of analysts providing guidance mentoring and performance management to ensure the teams effectiveness and professional growth.
  • Collaborate with stakeholders to define and prioritize analytics service requirements develop service delivery plans and coordinate resources to meet project timelines.
  • Establish and implement quality assurance processes and best practices to ensure the accuracy completeness and reliability of analytics solutions delivered to clients.
  • Oversee the maintenance enhancement and support of analytics applications ensuring their stability availability and performance.
  • Generate regular reports on service delivery metrics performance and client satisfaction. Maintain documentation related to service processes operational procedures and clientspecific requirements.
  • Identify assess and manage risks and issues related to service delivery taking proactive measures to mitigate potential disruptions or delays.
  • Technical Skills on Elastic Basic AWS Linux Knowledge on Grafana Terraform Ansible Python Integration and Performance ITIL/ITSM
  • Strong understanding of disaster recover backup and security practices in SaaS and NonSaS
  • Proven ability to manage cross function team in high pressure environment

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Required Experience:

Manager

Employment Type

Full-Time

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