Senior Service Delivery Manager
Senior Service Delivery Manager
Posted on :
11-06-2025
Employer Active
1 Vacancy
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Job Description
This position is key to our journey of growing deeper and broader relationships with our clients and providing the best environment for our employees to grow and evolve according to their vision and our companys future needs. Furthermore youll help shape the focus of our team when it comes to investing in and learning technologies that will shape our clients future.
To successfully fulfill your role you must manage the daily financial and delivery dynamics of multiple projects simultaneously as well as the growth and performance of the teams assigned to them while fostering strong relationships with clients and stakeholders.
Main Responsibilities:
- Leading multifaceted teams to ensure the achievement of their financial growth and delivery goals.
- Informal and functional leadership of team leaders to provide coaching on their activities and responsibilities.
- Providing continuous and regular performance feedback to team members to improve their performance and productivity within the projects.
- Providing support and guidance regarding projects and integrating each project/service within the accounts goals.
- Plan monitor and control Deliverys activities accordingly to accounts needs and the teams capacity.
- Elaborate and provide account status reports according to the clients and the companys needs.
- Ensure that projects are organized and executed consistently and that the standards set by us are met.
- Integrate and consolidate top accounts financial information with the updates from Team Leads and administrative personnel.
- Shows control and knowledge over each projects financials and uses it for decision-making activities focusing on maximizing the projects revenue and gross margin.
- Interact frequently with appropriate stakeholders (Steering meetings) and provide the CSDO with visibility and accurate information that impacts the clients business.
- Build yearly business plans with customers and with CSDO.
- Constantly look for opportunities to improve project/account performance regularly elevating risks/opportunity assessments to CSDO.
- Support the implementation and broad adoption of internal programs such as certifications soft skill improvement and training in key technologies among many others.
- Be able to communicate and manage internal projects with other departments and communicate with C-suite leaders.
- Detect and outline a plan to get ahead of new technology waves that will be used by our clients in the near future or that will disrupt our markets.
- Understand our clients technical challenges and find parallelisms between them to spur new marketing campaigns and support sales initiatives.
- Be able to profile our team members technical skills and build action plans to elevate their proficiency.
- Visit the different teams and execute team-building activities.
- Accurately record and monitor work hours for multiple projects ensuring all consulting activities are documented in the designated time-tracking system (Harvest or any other designated tracking tool by Veritas Automata).
- Collaborate with the marketing team to create impactful content and leverage expertise as a Subject Matter Expert (SME) to drive thought leadership and brand visibility.
- The applicant should be open to occasional travel for industry events conferences coworking opportunities and client meetings to represent the company strengthen relationships and support business objectives
Qualifications :
- Bachelors or higher degree in computer science software development or equivalent
- Experience working with North American clients delivery software and solutions projects
- A valid U.S. visa is a mandatory requirement for this role as occasional travel to meet leaders and clients in the United States will be necessary.
- Certifications or relevant experience in Program Product or Project Management such as PMP or Scrum
- Proficiency in both written and spoken English and Spanish
- 10 years of experience working in software and systems delivery.
- 4 years of experience in team and project management roles
- 3 years of experience managing staff augmentation projects
- 5 years of experience working as a software and systems team lead and developer
- Using modern frameworks such as .NET React Oracle C Go Rust Node as well as Kubernetes and other CNCF projects.
- 3 years of experience in .NET and Microsoft technologies 3 or more years of experience in containers and orchestration technologies
- 3 years of experience in release management processes and CI/CD
- Using program and product tools such as Jira Aha! SharePoint Git GitHub GitLab.
- Willingness to travel as necessary to support staff members attend client meetings and attend corporate functions
Additional Information :
- A dynamic and supportive work environment that fosters innovation and creativity
- Opportunities for professional growth and development
- A chance to be part of a company leading the way in digital transformation and automation
- We are a fully remote culture
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Key Skills
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