Monitoring and Operations Pilot
Monitoring and Operations Pilot
Posted on :
11-06-2025
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1 Vacancy
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Job Description
The objectives of the EGIS group regarding SUPERVISION services are as follows :
- Ensure 24/7 supervision of EGIS assets particularly in a strong context in terms of security and in the face of repeated attacks from hackers who are increasingly familiar with new cyberattack techniques
- Improve the general level of the SUPERVISION service provided to users of the EGIS group
- Ensure better control of the supervision of its assets by ensuring that each request to add/remove equipment or an application is followed by an update of its supervision tool
- Apply and enrich the supervision instructions which involve the execution of simple tasks such as restarting services on servers via a tool developed specifically for this or sending communications by email
- Ensure escalations to system administration teams
- Guarantee obtaining a high level of service particularly in resolving problems (during recurring incidents) linked to the supervision tool
- Continue and strengthen the policy of standardization of naming rules and application of surveillance models
- Contribute to improving the management and control of the assets owned by the EGIS group
- Optimize the use of this fleet and promote the rapid provision to users of replacement infrastructure equipment in the event of a breakdown
- Guarantee the good performance of the reporting intended for our professions from CENTREON as well as those intended for Digital IS & IT in terms of availability rate of the EGIS IS (MAP BAM MBI) and improve/develop these reports
- Support EGIS in its critical transformation from OnPremise mode to Cloud mode (AZURE) for all EGIS group data. This potentially involves adaptation to a new supervision tool
- Performs starting stopping and permanent monitoring of resources with reference to the days work schedule.
- Alerts on-call obligations and intervenes in incidents.
- Resumption of work after resolution.
- Feeds the incident database.
- Maintains piloting documentation.
- Participate in new projects by integrating applications into monitoring tool and by taking in charge new application production plan
- Provide technical support to internal users and external customers addressing inquiries troubleshooting issues and resolving problems in a timely and efficient manner (respect of our internal SLA).
- Foster positive relationships with end-users and stakeholders ensuring their needs are met and their feedback is valued and acted upon.
- Stay abreast of emerging technologies trends and best practices in IT monitoring
- Identify opportunities for process improvements and optimization be a source of suggestions for improvement purposes
- Ensure the implementation of operating procedures
- Ensure the drafting of documents related to its activity as part of recurring operations
- Develop your technical and methodological know-how through the opportunities offered within the IT department (training personal culture working together with a technical expert from the team)
- Participate in various follow-up meetings (daily weekly)
- Ensure clear reporting and give visibility of your work to your Manager and direct hierarchy
- Record and qualify technical incidents. Complete tickets and statuses correctly
- Participate in the diagnosis and resolution of incidents and problems
- Ensure problem management in the event of recurring incidents first finding a workaround solution if necessary then secondly a definitive and lasting solution
- Process requests for changes to its scope and monitor their completion.
- Provide assistance to the EGIS change manager to technically qualify requests and participate in the CAB (Change Advisory Board) if necessary. Evaluate the risks and possible impacts.
Qualifications :
- Bachelors degree in Computer Science Information Technology or a related field.
- 5 years of experience in IT monitoring and operations pilot roles with a minimum of knowledge in network and system administration.
- In-depth knowledge of monitoring technologies.
- Users satisfaction centric
- Excellent communication and interpersonal skills with the ability to interact effectively with technical and non-technical stakeholders at all levels of the organization.
- Proven track record of delivering high-quality customer support and service excellence in a dynamic and fast-paced environment.
- Relevant CENTREON certifications would be appreciated and are highly desirable.
Additional Information :
Personal Attributes:
- Strong analytical and problem-solving skills with the ability to think critically and act decisively.
- Excellent communication and teamwork abilities to collaborate effectively with cross-functional teams.
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
- Keen attention to detail and a proactive approach to identifying and mitigating security risks.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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