Intake Specialist
Intake Specialist
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Job Description
Why Volunteers of America
Volunteers of America Colorado is a nonprofit faithbased organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs Volunteers of America changes the lives of more than 140000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters hunger and nutrition services and many other community support programs. Our work touches the mind body heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
Job Summary
The Intake Specialist assists human service programs in meeting the needs of persons seeking assistance in the Supportive Services for Veteran Families (SSVF) program. Conducts initial assessment functions screening for eligibility conducting intake and making appropriate referrals for callers and walkins. Provides followup to clients as assigned and maintains positive interactions with community stakeholders.
Essential Duties and Responsibilities
- Receives and assesses calls for service and conducts intake process: screening households for eligibility collecting relevant documentation and supporting SSVF program staff throughout the enrollment process.
- Ensure eligible Veteran clients case files are entered in the case management database for approval per supervisor. Refers ineligible applicants to other organizations/programs which would best serve the applicants needs. Provide and document appropriate referrals for those screened but not eligible.
- Maintains and updates a database of active community supports for the purpose of linking lowincome and/or homeless veteran households with available community resources.
- Utilizes the models of TraumaInformed Care and Housing First to guide engagement with existing and/or potential SSVF program participants.
- Provides administrative and programmatic support services for client service teams.
- Documents all eligibility screening activities through paper and electronic logs.
- Maintain/track application/screening data inflow and report outcomes.
- Attends staff team and department meetings.
- Performs other duties as assigned.
Competencies
- Models core culture attributes of VOACO that include AIRS (Accountability Integrity Respect and Service).
- Models and VOACOs three critical virtues of HHS (Hungry Humble People Smart).
Supervisory Responsibilities
- N/A
Minimum Qualifications of Position
- 2 years of experience in communication human services administration or related fields.
- 1 year of direct service in human services
- Must possess a Colorado drivers license and statemandated automobile insurance.
- Must possess a personal vehicle that may be used for workrelated travel (reimbursement for mileage is available).
- Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
- Proficient computer skills including proficiency with the following: Microsoft Office Suite (Word Excel PowerPoint Outlook); communication and collaboration tools (Slack Zoom Google Teams); digital calendars (Google Outlook); filesharing programs (Dropbox Google Drive); and project management software (Asana)
- Proficient with Windows operating system.
Preferred Qualifications of Position
- 1 year of related experience.
- Knowledge and Skills
- Ability to respectfully and professionally serve individuals hailing from diverse backgrounds cultures ideologies and religions.
- Ability to work and thrive within a diverse multicultural team environment.
- Ability to take initiative and work independently.
- Ability to communicate effectively verbally and in writing.
- Ability to apply appropriate selfcare in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
Working Conditions and Physical Requirements
- Travel throughout the programs service area is required on a regular basis
- Must be able to work in diverse and at times environments such as homeless shelters service facilities streets offices and all other locations as necessary to fulfill program objectives
- Bending Climbing Stooping Kneeling Reaching Crouching Squatting Lifting 30 to 50 pounds) Balancing Standing Sitting Hand/Foot motions Walking Seeing (Close and distant vision Detect Determine Perceive Identify Recognize Judge Observe Inspect Assess Estimate) Depth Perception Hearing/Listening Speaking/Shouting (Communicate Discern Convey Express Exchange) Use of Hands/Fingers (Grasping Holding Touching) Thinking Calculating Memory/Recall Exposure to Indoor and Outdoor environments.
Salary Range
- $2224 Per Hour
Position is eligible for a $1500.00 sign on bonus. 750.00 is paid with first check and 750.00 is paid at six months of service
Position Type and Expected Hours of Work
- FullTime or PartTime as indicated in the posting.
- Work hours vary depending upon program requirements but are typically scheduled around a 40hour work week.
Location
Throughout the program service area. VSS Field Offices located are in Denver Greeley Fort Collins Grand Junction Durango Alamosa Pueblo and Colorado Springs.
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.
BENEFITS
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health Dental Vision Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO Employer
Position will Remain Open Until Filled
VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply
Required Experience:
Unclear Seniority
Employment Type
Full Time
