Quality Control Specialist Vault

Collectors is the leading creator of innovative technology that provides valueadded services for collectors worldwide. We grade authenticate vault and sell millions of recordsetting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS WATA Card Ladder and the Long Beach Expo collectibles trade show.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1700 people across our headquarters in Santa Ana and offices in Jersey City Seattle Hong Kong Paris Shanghai and Tokyo.

Were looking for a Quality Control Specialist who will work out of The Collectors Vault. They will help conduct audits throughout the building and check on overall accuracy for each department. This role will partner with the operations team to assure all products are received and shipped at a zero defect rate.

This role reports to our General Manager at The Collectors Vault and will work out of our New Castle DE office. The position schedule will be Monday Tuesday Thursday and Friday from 7:00am 5:30pm.

What Youll Do:

• Train new hires on procedures standards and protocols to ensure consistency and adherence to quality requirements.
• Work with the operations manager on unique daytoday projects that arise.
• Assist the operation manager in tracking and locating exception orders to maintain accurate records while simultaneously updating spreadsheets and identifying problem orders.
• Responsible for auditing inbound packages to ensure compliance with quality standards and specifications identifying any discrepancies and initiating corrective actions as necessary.
• Create and maintain spreadsheets and perform data manipulation.
• Act as the operations liaison between the operation and customer care teams.
• Investigate customer complaints and nonconformance issues.
• Conduct routine audits and inspections across the inbound and outbound processes.
• Demonstrate meticulous attention to detail in performing daytoday tasks including data entry documentation and quality control activities to maintain accuracy and consistency in all aspects of quality assurance operations.

Who You Are:

• Working knowledge of the collections hobby with specialized or detailed understanding of professional sports teams players entertainment pop culture and historical figures is a plus
• Ability to work under strict deadlines (Overtime needed depending on the auction cycle)
• Organizational skill and attention to detail are essential
• Strong time management skills required
• Enthusiasm a willingness to learn and adaptability
• Common computer software: Microsoft Office Google Documents Internet
• High School or equivalent education background

Physical Requirements:

• Computer Use: Typing mouse work and sitting and looking at a computer potentially for long periods of time.
• Exposure to Machinery: Exposure to machinery noise which may include noise from forklifts injection presses or other machinery.
• Lifting and Carrying: Ability to lift carry and move materials up to 25 pounds.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms signals and verbal instructions.

Hourly Rate: The reasonable estimated hourly rate for this position is $19. Actual compensation varies based on a variety of nondiscriminatory factors including location job level prior experience and skill set.

Reasons To Join Us:

• Health Insurance: All fulltime employees are eligible to enroll in Medical Dental and Vision
• Additional Benefits: Fulltime employees are eligible for fertility commuter and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All fulltime employees are eligible for paid vacation
• Holiday Pay: All regular fulltime employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities