Medical Billing Quality Analyst
Medical Billing Quality Analyst
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Job Description
Designation
Quality Analyst
Subordinate
Team Leader
Job Level
Intermediate
Department
Medical Billing/AR
Reporting to
Senior Operations Manager
PURPOSE OF THE POSITION
The Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring compliance with billing standards payer guidelines and internal processes.
The QA monitors work quality provides actionable feedback and partners with operations and training teams to drive performance improvements and reduce error rates. This role serves as a key checkpoint in the quality lifecycleensuring claims are handled accurately and efficiently supporting timely revenue recovery for our clients.
RESPONSIBILITIES
Quality Assurance & Performance Monitoring
Audit a daily sample of billers case transcripts.
Document audit results in a standardized tracker and ensure
completeness and consistency of findings.- Identify patterns and recurring errors from audit results and escalate major discrepancies or compliance risks to Team Leads or Ops Managers.
Collaborate with TLs and Trainers to align on recurring issues and plan targeted coaching or refresher training sessions.
Support calibration sessions to maintain scoring alignment with
client and operational leads.Provide clear and structured feedback to specialists based on audit results.
Handle QA-related inquiries audit appeals validate audit logic
and update feedback if necessary.
Reporting & Insights
Generate and analyze daily weekly or ad hoc QA reports to provide insights on team quality trends and process bottlenecks.
- Flag outliers productivity-to-quality gaps and compliance risks in collaboration with Operations and Training.
Prepare QA summaries for client-facing decks and internal reviews as needed.
Cross-Functional Collaboration
Partner with Trainers and Operations to conduct joint root cause analysis and process refinement.
Participate in internal syncs updates or policy briefings to stay aligned with client expectations.
Support internal and external calibration sessions and provide QA representation in client or compliance reviews.
JOB REQUIREMENT
- Fluent in English (C1 level or above) with strong communication and leadership skills.
- Excellent verbal and written communication skills in English with the ability to express ideas clearly and concisely.
- Be detail-oriented with strong analytical skills; Proficient skills with MS Office and Google Drive.
- Minimum of 1 year experience in healthcare AR revenue cycle or medical billing with at least 1 year in a leadership role (external candidate).
- In-depth knowledge of billing practices payer guidelines denial management and compliance standards (e.g. HIPAA).
- Strong analytical decision-making and problem-solving skills.
- Comfortable using billing systems claim portals and productivity monitoring tools.
- Ability to thrive in a fast-paced client-driven environment.
- Able to work on Holidays is preferable.
IJP Requirement:
Must be an employee with more than 30 days of tenure from the official joining date.
No active disciplinary action PIP or history of No Call No Show (NCNS) or unapproved leave in the last 60 days
Demonstrates strong work ethic reliability and professionalism.
Fluent in English (C1 level or above) with strong communication and leadership skills.
Excellent verbal and written communication skills in English with the ability to express ideas clearly and concisely.
Be detail-oriented with strong analytical skills;
Proficient skills with MS Office and Google Drive;
Minimum of 1 year experience in healthcare AR revenue cycle or medical billing
In-depth knowledge of billing practices payer guidelines denial management and compliance standards (e.g. HIPAA).
Strong analytical decision-making and problem-solving skills.
Comfortable using billing systems claim portals and productivity monitoring tools.
Ability to thrive in a fast-paced client-driven environment.
Able to work on Holidays is preferable.
Employment Type
Full Time
