Knowledge Management Bid Specialist
Knowledge Management Bid Specialist
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Job Description
We are seeking a highly organized and detailoriented Knowledge Management & Bid Specialist to join our Operations team. This role is pivotal in ensuring that all Countryrelated information is accessible accurate and uptodate while also supporting Sales and CSM teams in responding to client queries and RFPs. The ideal candidate will be responsible for developing a robust knowledge repository streamlining knowledgesharing processes and advising on bid responses to improve operational efficiency and enhance the overall client experience.
Responsibilities
Develop and Maintain Knowledge Repositories
- Build and manage a centralized repository of HR policies procedures templates best practices and bid responses across countries.
- Ensure all documentation is updated accurate and easily accessible to Sales CSM and Ops teams.
- Standardize bid responses by developing a library of preapproved content for quick and efficient proposal submissions.
Bid Management & Advisory Support
- Partner with the Sales team to understand client queries draft accurate responses and provide subject matter expertise on HR operations.
- Collaborate with Legal Compliance and Finance teams to ensure bid responses align with regulatory and operational standards.
- Track common queries in client queries and proactively create response templates to improve turnaround time.
- Provide insights and recommendations on pricing strategies competitive positioning and HRrelated bid terms.
Content Creation and Curation
- Develop highquality content such as FAQs guides manuals and training materials and presentations
- Work closely with HR Ops to gather and curate relevant HR and compliancerelated information.
- Ensure consistency and clarity in all clientfacing documents and knowledge materials.
Data Analysis and Reporting
- Monitor and analyze usage and effectiveness of knowledge management systems.
- Generate reports and metrics to measure the impact of knowledge management initiatives and bid success rates.
- Track and evaluate win/loss rates of bids gathering insights to refine future responses.
Required Experience:
Unclear Seniority
Employment Type
Full Time
