Learning Support Specialist
Learning Support Specialist
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Job Description
Eny Consulting and Advisory is a dynamic and innovative consulting firm dedicated to helping businesses achieve their goals through expert advisory services and customized solutions. Through The Business Analysis School we specialize in business analysis data analysis and product management training equipping professionals with the skills needed to thrive in todays evolving job market.
As a Learning Support Specialist you will play a crucial role in providing exceptional support to our learners and fostering a vibrant online community. Youll be responsible for assisting students throughout their learning journey from enrollment to graduation.
Key Responsibilities
- Student Support:
- Provide timely and effective support to students via various channels (email chat phone)
- Assist students with technical issues related to our learning platform
- Monitor student progress and offer guidance as needed
- Address student concerns and resolve issues promptly
- Enrollment Support:
- Guide prospective students through the enrollment process
- Answer inquiries about our programs and admissions requirements
- Follow up with leads and convert them into enrollments
- Collaborate with the marketing and sales teams to optimize the enrollment funnel
- Community Engagement:
- Actively participate in our online community forums and social media channels
- Moderate discussions to ensure they remain positive and productive
- Identify and cultivate community leaders and influencers
- Encourage collaboration and knowledgesharing among community members
- Administrative Tasks:
- Maintain accurate student records and track key metrics
- Assist with the development of support materials and resources
- Contribute to continuous improvement initiatives
Qualifications and Skills
- Excellent communication and interpersonal skills
- Strong problemsolving and troubleshooting abilities
- Passion for education and a commitment to student success
- Experience with online learning platforms Social media and CRM tools
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and organizational skill.
Whats in it for you
- Be part of a highachieving fun and collaborative team.
- Work in a rapidly growing EdTech startup with career advancement opportunities.
- Biannual team bonding events to build a strong workplace culture.
- Competitive base salary.
- Opportunities for professional growth and leadership development.
The Interview Process Simple!
Step 1: Virtual Chat with HR
Step 2: Case Study Challenge Showcase your expertise.
Step 3: Physical Interview with the Hiring Team.
Only qualified candidates will be contacted for an interview at this time.
Skills :
Employment Type
Full Time
