Ticket Coordinator
Ticket Coordinator
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
What you will be doing!
As a Ticket Coordinator you will manage dedicated ticket queues by prioritizing tasks and assigning technical resources to resolve enduser issues all while ensuring highquality service.
Responsibilities
- Monitor dedicated queues and assign tickets to the appropriate resources for troubleshooting and resolution.
- Ensure that Service Level Agreements (SLAs) are maintained by monitoring ticket queues effectively.
- Redirect tickets that fall outside of scope to the Service Desk or other teams as needed.
- Ensure that associated tickets are linked to the parent ticket and perform appropriate followups once the incident is resolved.
- A minimum of 1 year of experience in a customerfocused role such as office administration or project management.
- Ability to multitask communicate effectively and manage a highstress environment.
- Must possess an active TS/SCI with Full Scope Polygraph security clearance to be considered for this role
**Note:** This position is contingent on funding availability.
Independent Software is an Equal Opportunity Employer EOE M/F/D/V.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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