Senior Account Manager - India
Senior Account Manager - India
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Job Description
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.
Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About The RM Team
The Enterprise Account Management team covers roughly 25 of Mixpanels global ARR across some of our largest and most strategic customers. The team is focused on retaining and growing this book of business through ensuring a smooth onboarding process understanding how our customers get the most value out of Mixpanels capabilities driving adoption and uncovering growth opportunities. The team has developed a strong community of practice in collaboration with the Services team (CSAs) in APAC and globally and works closely with partners relevant to their customers.
About the Role
TheEnterpriseAccount Manager will be responsible for ownership of Mixpanels top accounts including as a daytoday point of customer contact as well as a strategic lead who will create and facilitate a vision for relationship excellence deep value realization and consistent growth. This growth will be exemplified by the expansion of our existing footprint including commercial management of renewals and opportunistic upsells.
They will be an experienced commercial operator and an excellent relationship builder. They will be able to add value in conversations with Senior/VPlevel customers and Mixpanel eStaff and will bring deep knowledge of trends and challenges in the market. They will be seen as a valued advisor and comfortable constructing strategic and datadriven presentations for Clevel stakeholders internally and externally. They will be highly organized and be able to manage complex projects. They will either have or develop a fluent relationship with the Mixpanel product. Likely to have 7 years of quotacarrying experience with a consistent record of managing large complex renewals and cultivating and managing large 6digit) expansions and upsells.
Responsibilities
- Being a single point of contact for all aspects of the account (internal and external quarterback).
- Work in partnership with a dedicated Customer Success Architect on their accounts.
- Production & ownership for iterating upon and driving a strategic account plan for every account.
- Driving business reviews against the success plan with involvement from the Executive Sponsors.
- Facilitating executive alignment.
- Constant monitoring of their business and the industry in which they operate to understand where opportunities or threats may be activating initiatives or opening opportunities for Select AE.
- Identification qualification and management of expansion opportunities.
- Renewal negotiations and endtoend .
- Forecasting and business planning (including strategic account plans and QBR/EBRs).
- Collaborate crossfunctionally with key internal partners such as Sales Engineering Professional Services Product Marketing and Legal.
- Intimately understands Mixpanels competitors and technology partners to consult customers on our place in the broader analytics market.
Were Looking For Someone Who Has
- 7 years of related work experience in fullcycle SaaS postsales customer management experience as an Account Manager or Account Executive
- Proven experience in developing and growing accounts and running successful sales opportunities from discovery to close of $250K USD.
- Experience managing a book of business and carrying a net retention quota in the $5M range including accounts with contracts over $1M in ARR.
- Able to build and maintain credibility with a technical enduser in Engineering Product and Design functions by showcasing Product and Industry knowledge and expertise.
- Effective communicator and collaborator you have strong interpersonal skills and are an excellent team player.
- Adaptability you understand that change is constant and you embrace it.
- Agility and resilience you move quickly and encourage continued improvement.
- Strong work ethic desire to learn and a drive to excel.
- Curiosity for the product analytics space.
- Professional polish accustomed to and comfortable with presenting to the C suite without extensive coaching and prep (internally and externally).
- Ownership resultsdriven and accountable for your own success.
Bonus Points For
- Experience managing relationships with highgrowth tech companies.
- Experience with Mixpanel or another analytics tool (eg. Amplitude Google Analytics Adobe Analytics).
- Experience in a technical customerfacing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).
- Record of overperforming quota consistently.
- Experience scaling a successful B2B SaaS company.
Benefits and Perks
- Comprehensive Medical Vision and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: PreTax Benefits including 401(K) Wellness Benefit Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Be Open: When knowledge becomes open we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We cant win without each other
Why choose Mixpanel
Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like AndreessenHorowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering eventbased data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the everevolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Required Experience:
Manager
Employment Type
Full Time
