Helpdesk Technician I
Helpdesk Technician I
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
We are designing the Grid of the future
We are innovators by nature for over 50 years Electric Power Engineers (EPE) has partnered with power and energy clients across the globe to focus on complex engineering and grid modeling challenges. As an early leader in the renewables space we continue to see significant opportunities to build a sustainable and secure Grid. Join a team committed to making an impact on the communities we serve and the environment in which we live. Together we can continue to create the grid of the future!
Responsibilities
Join us in leading thechange!
As the IT Support Technician you will install maintain test and repairs systems and networks. You will utilize basic technical knowledge to support IT initiatives and provide technical support to local and remote employees. This is a highly interactive inperson position serving our corporate office in Austin TX.
How you can make an impact:
- Performs routine tech systems support maintenance and testing for proper upkeep of systems; troubleshoots and resolves general system hardware software and network failures and conflicts.
- Work closely with employees including the executive team to resolve issues
- Partner with other corporate services departments (Human Resources and Accounting/Finance) ensuring new employees have necessary equipment and technology configured and set up to be productive on their first day at EPE.
- Assists with ordering and tracking inventory levels of equipment and materials.
- Assist in documenting SOPs procedures policies SOCrelated documents etc.
- Assists with the installation configuration and maintenance of computers workstations and/or other related equipment and devices.
- Maintains current knowledge with respect to technology equipment applicable laws regulations standards and/or systems.
- Provide telephone emailbased triage and remote resolution of IT support.
- Monitor Service Desk Ticket System; prioritize and schedule resolution of each desktop support ticket for region. Keep request status up to date and tickets moving to resolution.
- Provide proactive equipment maintenance to make sure PCs/ Laptops printers and other hardware are functioning properly. Take measures to avoid downtime and monitor to keep things running smoothly.
- Perform daily floor surveys to proactively identify if end user support needs.
- Proactively communicate with satellite sites to identify support needs.
Qualifications
Bring your passion here whats needed:
- Minimum of two years of ITrelated experience
- Outstanding customer service patience and professionalism.
- Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology.
- Experience working with the following technologies: Windows Desktop & Server MS 365 laptops docking stations servers firewalls VPNs wireless internet multidisplay setups switches etc.
- Experience dealing with external vendors such as MSPs internet providers equipment vendors etc.
- Reliable personal transportation with a valid drivers license.
- Ability to lift/move equipment up to 50lbs.
How we support you:
- Comprehensive health and wellness benefits including medical dental and vision with 100 premium coverage foryou.
- Generous PTO and paid holidays
- Work with industry leaders
- 401K up to a 4 match 100 vested from day 1
- Flexible Work including hybrid and remote possibilities base on position.
Location: This position will be located in Austin TX
EPE is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster
If you are interested in applying for employment with EPE and need special assistance to apply for a posted position please send an email to:
ThirdParty Recruiting Notification
EPE does not accept unsolicited resumes from thirdparty recruiters. Any unsolicited thirdparty resumes forwarded by recruiters to EPE via our career page or to any of our managers or employees will be considered public information may be treated as a direct application from the person identified in the resume and will not be eligible for placement fee payment to the agency.EPE will not pay a fee to a thirdparty recruiter or agency without a previously signed thirdparty agreement and has not coordinated their recruiting activity with the appropriate member of the Talent Acquisition team.
#LIMC1
Required Experience:
IC
Employment Type
Full-Time
