General Manager Lionsback Resort Moab UT

Were looking for an experienced General Manager who will oversee all aspects of Lionsback Resorts operations ensuring exceptional guest experiences and fostering strong relationships with both rental guests and property owners. This role requires a dynamic leader with a deep understanding of luxury resort management particularly in environments offering both rental and ownership accommodations. This is an onsite exempt position that reports to the Vice President of Operations.

Lionsback Resort

Lionsback Resort is a premier destination nestled on 175 acres in Moab Utah offering luxury casitas available for both rental and ownership. Our resort provides guests and owners with unparalleled access to the natural beauty of the surrounding national parks and recreational areas combined with toptier amenities and services.

What Youll Do

• Own all areas of the operation including front office housekeeping and engineering.
• Experience managing short term rentals and HOAs.
• Lead through your leadership team to maximize financial performance while upholding quality standards maximizing levels of guest satisfaction and maintaining colleague engagement.
• Direct the development and of the annual strategic plan the annual budget and operations plan emphasizing balanced growth and consistent profitability.
• Communicate the direction and purpose ofall initiatives resulting in colleague & leader ownership pride and desired results.
• Achieve and maintain superior balanced scorecard results (revenue STR GOP guest experience colleague engagement asset maintenance etc. with an unrelenting desire to exceed previous outcomes.
• Inspire and motivate your leaders and colleagues to foster a guestfocused and resultsoriented environment.
• Deliver bestinclass guest service and satisfaction by executing against the Modus Ethos through avenues such as training survey analysis feedback and incentive programs.
• Actively seek out critical information on market trends segment behavior and other data to make informed decisions and remain ahead of the pack.
• Create and promote learning opportunities and development plans for direct reports fostering a culture of development.
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
• Have a hand in building out the vision and bring this new brand to life in all corners of the hotel.
• Collaborate with shared services partners (marketing revenue management people & culture) to maximize performance and engage with companywide initiatives.
• Champion our values vision and culture.

Who We Are

• Passionate about hospitality and fostering an environment where associates will thrive.
• Culture driven dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
• Unique we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators we are a lifestyle hotel management company that is constantly evolving. We are openminded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

What Youll Do

• Oversee daily operations across all departments including front desk housekeeping maintenance and food and beverage services ensuring seamless and efficient service delivery.
• Cultivate and maintain positive relationships with rental guests and casita owners addressing inquiries concerns and feedback promptly and professionally.
• Direct the development and of the annual strategic plan the annual budget and operations plan emphasizing balanced growth and consistent profitability.
• Communicate the direction and purpose of all initiatives resulting in associate ownership pride and desired results.
• Achieve and maintain superior balanced scorecard results (revenue STR GOP guest experience colleague engagement asset maintenance etc. with an unrelenting desire to exceed previous outcomes.
• Inspire and motivate your team to foster a guestfocused and resultsoriented environment.
• Deliver bestinclass guest service and satisfaction by executing against the Modus Ethos through avenues such as training survey analysis feedback and incentive programs.
• Actively seek out critical information on market trends segment behavior and other data to make informed decisions and remain ahead of the pack.
• Create and promote learning opportunities and development plans for direct reports fostering a culture of development.
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
• Collaborate with shared services partners (marketing revenue management people & culture) to maximize performance and engage with companywide initiatives.
• Act as the face of Lionsback Resort within the Moab community building relationships with local businesses and participating in community events.
• Champion our values vision and culture.

Who You Are

• Have a minimum of 5 years of experience in luxury resort management with a preference for experience in properties offering both rental and ownership accommodations.

• Have a track record of achieving and maintaining superior results across all areas of the hotel and can articulate the underlying strategies that led to your achievements.
• Possess a thorough knowledge of the hospitality industry have a strong financial background sound administrative skills well developed management skills and have demonstrated ability to effectively lead.
• You enjoy creative and innovative projects that focus on brand development.
• A passion for hospitality will be apparent from speaking with you; you naturally connect with colleagues and guests.
• You love to inspire and motivate your team while focusing on learning and development giving and receiving feedback.

Whats In It for You

• Competitive compensation package and incentive plan.
• Generous health dental and vision insurance plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching feedback and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities when you grow we grow!

NonNegotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.

While this is a salaried position be prepared to accommodate varying schedules including nights weekends and holidays as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50 of the time.

This individual will reside in the Moab UT area.

Required Experience:

Director