Pharmacy Panel Specialist
Pharmacy Panel Specialist
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Job Description
Pharmacy Panel Analyst in Supplier Services Department Contract 12 Months
Under guidance conducts technical activation and support of pharmacies in a multiplatform environment.
Essential Functions
Technical Setup & Activation
Initial setup of technical interfaces and activation of pharmacy software.
Launch software and train pharmacy users.
Monitoring & Issue Resolution
Monitor the environment using established tools and ensure processes are completed on schedule.
Respond and correct job failures according to procedures.
Escalate issues requiring secondlevel support as per call escalation procedures.
Execute special processing requests and request permanent changes for identified problems.
Problem Management
Enter issues into the problem management tool for followup and resolution.
Update relevant areas of outstanding issues requiring further followup.
Support & Expertise
Assist clientfacing teams business line initiatives or third parties.
Act as a subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
Provide input for new system development including requirement gathering UAT and implementation.
Qualifications
Bachelors Degree
One 1 year of experience in similar environment.
Strong job control language skills or distributed platform operating and pc operating systems skills.
Proficiency in scheduling software packages as used by IQVIA and problem management tools.
Analytical/problem solving skills.
Demonstrated communication skills with a customer service focused approach.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia
Required Experience:
Unclear Seniority
Employment Type
Full-Time
