Field Service Tech IV

We are looking for an amazing Field Service Technician IV located in the Atlanta GA to join our Lifecycle Services team to maintain diagnose repair service and upkeep conveyor driven automated sorting systems for parcels. This position requires experience with both mechanical and electrical preventative maintenance repairs upgrades and strong customer service working on customers material handling equipment experience may include previously working on industrial equipment or similar conveyor driven systems within material handling or ecommerce. NPI is a wellestablished company with an amazing team of talented technicians under our Lifecycles Services group.

POSITION DUTIES:

• Quickly and efficiently resolve customer issues to maintain maximum uptime.

• Instruct and offer solutions or training to less experienced field technicians.

• Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;

• Work with support personnel to install new equipment and perform equipment upgrades

• Properly control company assets by managing parts inventory and onsite tools.

• Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.

• Promptly review service updates/bulletins and take recommended action on same installation/retrofit instructions system machine schematics etc.

• Continue to enhance value to the company by staying technically current i.e. attending continuing education courses in such areas as networking and software etc.

• Respond to emergency and nonscheduled calls for service within established response time goals

• Look for new ways to improve the timeliness and quality of the level of service provided.

• Be knowledgeable in customer processes and procedures including sort plans IMB requirements etc.

• Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.

QUALIFICATIONS:

• Flexible to work any shift including nights weekends and Holidays

• Strong electronics/electrical background

• Solid mechanical knowledge

• Ability to apply software skills and knowledge to our equipment

• Ability to use hand and power tools and measuring equipment i.e. oscilloscopes DMM etc. Ability to read technical drawings and documentation

• Full range of motion and unrestricted mobility.

• Ability to lift 5075 lbs.

• Good problemsolving and troubleshooting skills

• Good time management skills

• Strong customer relations skills

• Clear and concise verbal and written communications

• Ability to carry out detailed written and verbal instructions independently

• Ability to persuade/influence others in sensitive/confrontational situations

• Basic computer skills: DOS Windows UNIX Microsoft Office

EXPERIENCE:

High school graduate or equivalent work experience

Prefer a 2year degree or certification in electronics/advanced mechanics/software training

5 years related industry/equipment experience

Will consider an equivalent combination of education and experience.

ABOUT US

NPI a Duravant company is a proven leader in automated sorting solutions. For over 45 years our automated solutions have set the standard for affordable highspeed lowmaintenance automated parcel and letter sorting systems. Our turnkey sorters are carefully designed to meet the individual requirements of each customers operation. NPIs team of experts engineer design manufacture and install our sorting systems offering continued customer support through customizable service plans for preventative maintenance equipment service parts and 24/7 customer support. NPI sorters reduce labor requirements increase production and improve operational efficiency for sorting letters flats and parcels such as polybags boxes and difficult irregularly shaped packages. Our customers are just as diverse as we are ranging from 3rd party delivery lastmile courier services financial institutions posts B2C pharmaceutical distribution ecommerce and warehouse operations. NPIs automated sorting solutions are expertly engineered to be modular and versatile a reflection of NPIs unwavering commitment to consistently achieving Efficiency Through Innovation.