SrIT Support Manager
SrIT Support Manager
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Job Description
About The Team
The Information Technology team at Rubrik influences business processes employee experience and technologies to scale our organization to $1B. This team creates operational efficiency across the company by centralizing the management of Infrastructure Technology and Data. The IT team ensures all stages of the software development lifecycle in a secured environment and scrutinizes the deployment of proper processes along with governance. They champion Rubrik on Rubrik and are the first customers of the Engineering teams at Rubrik.
Rubrik Corp IT is constructed of 100 SaaS and 0 onpremises. The IT team caters to accelerated enhancement of business value and multiple daytoday business processes through our varied SaaS applications like Salesforce Oracle Netsuite Workday Snowflake Etrade jitterbit Allocadia etc. This team also delivers highpaced business outcomes with 100 system uptime backed by agile nimble simple but cohesive Cloud architectures.
About the role:
Rubrik is seeking a Support Manager for IT apps responsible for overseeing the ongoing maintenance support and optimization of critical IT applications to ensure operational stability and availability. This role involves managing a team of technical support staff coordinating with crossfunctional teams and ensuring that all service level agreements (SLAs) are met. The ideal candidate will have a strong technical background in Salesforce excellent leadership skills and a deep understanding of enterprise applications along with prior experience as a support manager
What youll Do
Leadership and Team Management:
- Lead and manage the IT apps support team ensuring they have the necessary skills tools and motivation to provide exceptional support.
- Set clear performance goals and regularly evaluate the teams performance.
- Foster a collaborative and inclusive team environment that encourages continuous learning and improvement.
Operational Oversight:
- Oversee the daytoday operations of the support team ensuring all incidents problems and service requests are resolved within agreed SLAs.
- Ensure the continuous availability of IT applications monitoring performance and addressing any issues proactively to prevent downtime.
- Manage the prioritization and escalation of critical issues to minimize impact on business operations.
Stakeholder Collaboration:
- Work closely with business stakeholders application owners and other IT teams to understand business needs and ensure alignment of support activities with organizational objectives.
- Regularly communicate with stakeholders to provide updates on incident resolution ongoing support activities and any potential risks to service continuity.
Process Improvement and Optimization:
- Identify opportunities to improve support processes and tools driving automation and efficiency wherever possible.
- Implement best practices in IT service management including incident problem and change management to enhance service delivery.
- Develop and maintain documentation related to support processes including playbooks SOPs Month end and quarter end support process and runbooks.
Vendor and Resource Management:
- Coordinate with thirdparty vendors and service providers to ensure timely and effective resolution of issues involving external applications or services.
- Manage the allocation of resources including budget planning for support activities to ensure optimal use of resources while meeting business needs.
Risk Management and Compliance:
- Ensure that all support activities comply with organizational policies industry standards and regulatory requirements.
- Identify and mitigate risks related to application stability and availability including the management of technical debt.
Experience youll need:
- Bachelors degree in Information Technology Computer Science or a related field.
- Minimum of 7 years of experience in Enterprise IT applications with at least 3 years in a leadership role managing support teams.
- Strong experience with enterprise IT applications including CRM Quote to Cash integrations and custom applications. Salesforce experience is required. Netsuite or Oracle experience is a strong plus
- Proven leadership and team management abilities.
- Excellent problemsolving and decisionmaking skills.
- Strong communication skills with the ability to effectively collaborate with technical and nontechnical team members stakeholders.
Key Competencies:
- Customer Focus: Commitment to delivering highquality support services that meet the needs of the business.
- Adaptability: Ability to navigate and manage change with a focus on continuous improvement.
- Technical Acumen: Strong understanding of IT applications infrastructure and the operational challenges associated with supporting them.
- Proactive Approach: Anticipates potential issues and takes preventive action to ensure service continuity.
Join Us in Securing the Worlds Data
Rubrik (NYSE: RBRK) is on a mission to secure the worlds data. With Zero Trust Data Security we help organizations achieve business resilience against cyberattacks malicious insiders and operational disruptions. Rubrik Security Cloud powered by machine learning secures data across enterprise cloud and SaaS applications. We help organizations uphold data integrity deliver data availability that withstands adverse conditions continuously monitor data risks and threats and restore businesses with their data when infrastructure is attacked.
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Inclusion @ Rubrik
At Rubrik we are dedicated to fostering a culture where people from all backgrounds are valued feel they belong and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the worlds data.
Our goal is to hire and promote the best talent regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
Our Company: We are committed to building a meritbased organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging can thrive and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment.
Required Experience:
Manager
Employment Type
Full Time
