Technical Support Engineer
Technical Support Engineer
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Job Description
Location:
Houston Texas United StatesJob ID:
R0093318Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity
Are you passionate about solving real-world challenges and supporting critical infrastructure Join Hitachi Energy as a Customer Support Engineer and become a key player in supporting our advanced Network Manager SCADA/EMS/GMS/DMS systems. Based in Houston Texas youll work with a global team that thrives on collaboration innovation and customer success. This is your chance to make a meaningful impact in the energy sector while growing your technical expertise in a supportive and inclusive environment.
At Hitachi Energy we believe in empowering our people. Youll be part of a diverse forward-thinking team that values your ideas and supports your professional journey. If youre ready to take on exciting challenges and help shape the future of energy we want to hear from you!
How Youll Make an Impact
- Provide first-line technical support to customers using Network Manager
- Troubleshoot and resolve support tickets and service requests
- Deliver service packs and software corrections
- Identify and report product defects
- Collaborate with customers to understand and solve their issues
- Share your expertise to support team members
- Maintain high standards of safety integrity and accountability
- Contribute to a positive team-oriented work culture
Your Background
- Bachelors or Masters degree in Software Computer or Power Engineering (or equivalent experience)
- Experience with SCADA/EMS systems is essential
- Familiarity with Hitachi Energys Network Manager is a strong plus
- Understanding of Linux/Windows servers and networking equipment is advantageous
- Strong problem-solving and communication skills
- Ability to work effectively in a global remote-support environment
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Employment Type
Full-Time
