Automotive Service Manager
Automotive Service Manager
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Job Description
Job Summary:
The Automotive Service Manager at Mills Auto Group in the central and western North Carolina market is a crucial role in ensuring the success and efficiency of our dealership. As the leader of our service department you will be responsible for managing and overseeing all aspects of automotive service including customer service parts inventory and personnel. This is a fulltime individual contributor position with a base salary plus commission offering a competitive compensation package of $80000 to $120000 per year paid twice a month.
Compensation & Benefits:
Base salary plus commission with potential for additional bonuses based on performance.
Comprehensive benefits package including medical dental and vision insurance.
Retirement savings plan with employer match.
Paid time off and holiday pay.
Employee discounts on vehicles parts and services.
Responsibilities:
Manage and oversee all aspects of the service department including customer service parts inventory and personnel.
Collaborate with other departments to ensure the smooth operation of the dealership.
Develop and implement strategies to increase service department profitability and efficiency.
Monitor and analyze service department performance data to identify areas for improvement.
Hire train and manage a team of service advisors technicians and support staff.
Ensure the highest level of customer satisfaction by maintaining quality service standards.
Handle customer complaints and resolve issues in a timely and professional manner.
Maintain accurate records and documentation of all service department activities.
Keep up to date with industry trends and developments and implement best practices.
Requirements:
High school diploma or equivalent with a degree in Automotive Technology or a related field preferred.
At least 35 years of experience in automotive service management.
Proven track record of success in increasing service department profitability and efficiency.
Strong leadership skills and the ability to motivate and manage a team.
Excellent communication and customer service skills.
Sound knowledge of automotive systems and repairs.
Proficiency in computer systems and software related to automotive service.
Valid drivers license and a clean driving record.
EEOC Statement:
At Mills Auto Group we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are committed to creating an inclusive and welcoming environment for all employees.
Required Experience:
Manager
Employment Type
Full-Time
