Customer Success Manager - US Shift
Customer Success Manager - US Shift
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Job Description
Customer Success Manager North American Region
India Remote
Shift timing 6.30 PM to 3.30 AM IST
What do we do
Were at the forefront of one of the most exciting evolutions of our generation remote employment. No longer do employers have to hire limited to geographies and no longer do employees have to worry about proximity to work and daily commutes. Today companies can hire the best talent they can find anywhere in the world. However they need digital solutions to help them streamline the process invest in engagement and build worldclass teams globally.
We are Multiplier! Our global employment platform empowers companies to contract staff all across the world while managing the complexities of local compliance labor contracts payroll benefits and taxes all from one software system. Its a game changer!
Were on a mission to impact economies of scale and disrupt the traditional employer of record (EOR) space. Were backed by some of the best in the game (Sequoia DST and Tiger Global) led by domain level experts scaling massively and seeking brilliant like minded enthusiasts to join our team.
Whats the opportunity
We have built a vibrant and loyal customer base across different industries sectors and geographies. Our business has grown 10x in 2022 and will grow again 3x in 2023 and we are in the process of building a worldclass customer experience org to help us get there. Our CSMs are responsible for building strong outcomebased relationships with our named accounts enabling them to expand their international footprint and grow revenues from those accounts moving forward.
As a CSM youll be reporting to the Regional Head CX and working closely with your peers and crossfunctional stakeholders. Process creativity curiosity and tenacity will be critical to our/your success in this role.
What youll do:
- Build trusted relationships with our named accounts through consultative solutioning ensuring that our customers achieve their talent and business objectives through Multiplier
- Actively monitor adoption of our products/services provide industry knowledge and best practices to drive engagement
- Partner closely with internal teams including Sales Product Operations and Engineering to deliver the best customer experience to drive growth and retention
- Be the voice of our customers to our Product team synthesizing feedback received and offering informed opinions and solutions to help shape our product roadmap
- Understand the needs of our customers across industries and tiers and design solutions to meet those unique business needs
- Identifying growth opportunities within your portfolio
Youll be successful if:
- You are customer obsessed always putting our customers first and being there for them every step of the way
- You are experienced in building and nurturing customer relationships ensuring to meet customer and business goals
- You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
- You are organized detailoriented are able to prioritize and perform well under pressure helping you to stay on top of a larger book of customers
- You have a positive attitude are selfmotivated and resilient adapting easily to change in our highgrowth start up environment
- Previous experience of working in customer success/service a background at a HR SaaS company or experience in working remotely are all a plus!
What are we looking for
- Min 5 to 8 years of Customer facing experience (ideally within B2B SaaS or HR)
- Min 2 to 3 years in a Customer success/ Account Management role
- Min 2 of the last 3 years overachieving goals and targets
- A peoplefirst and growth mindset
- An affinity to work (thrive! as a remote employee within a fastgrowth business and an incredibly explosive sector
- The ability to work independently problemsolve proactively and collaborate effectively
- Comprehension of valuebased sales
- Discipline in Account Planning Forecasting and Quota Attainment
- Comfortable to work in NAMER shift timing 6 PM to 3 AM IST
If you are a highly motivated and resultsoriented professional with a passion for driving revenue growth in the HR Tech industry we would love to hear from you.
Equal Employment Opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.
Required Experience:
Manager
Employment Type
Full-Time
