Thermal Customer Engineer - Talent Program
Thermal Customer Engineer - Talent Program
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to lifechanging medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
RESPONSIBILITIES
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Ensure spare parts are properly accounted for using established parts procedures.
- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90 .
- Assist call control to schedule plan and complete any works as required using established work flow procedures.
- Keep call control informed of your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Support company vision and management decision.
- Ensure that all ISO 9001:2000 agreed processes are followed.
- Keep company vehicle clean and properly maintained.
- You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
- Work as part of the service team.
- Follow up and follow through with any and all assigned tasks.
- Submit daily paperwork in a timely accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customers premises where possible
- Ensure availability to work during weekend and nights
- Report sales or service leads to the proper department
- Provide a positive influence to peers
- Provide on site technical assistance with difficult problems
- Work closely & assist department supervisors salesman contracts engineer & managers with their dayto day operational duties.
- Attend customer meetings as required
- The employee ensure that any activity task and responsibility required by role in terms of Export Compliance Import Compliance EU Arrivals and Dispatching as well as Supply Chain Security is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself.
QUALIFICATIONS
- Experience of working in a technical service or test environment of Air Conditioning equipment essential
- Computer Literate (All office associated programs such as word excel outlook)
- Previous field service experience essential
- Excellent customer service skills
- Strong communication skills
- Self starter ability to plan organize and manage time effectively with an ability to work under pressure
- Valid driving license
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- HighPerformance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a CustomerFirst Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to lifechanging medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Vertiv/Careers
Employment Type
Full Time
