Bilingual Customer Service Representative- Onsite 7194
Bilingual Customer Service Representative- Onsite 7194
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
For over 75 years BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.
As a member of our team youll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new sustainable and responsible ways.
Our roll up your sleeves and get the job done approach to work creates an environment where selfstarters problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.
Its a colorful world make your mark by joining the BIC team today.
What Youll Do:
Order Entry/EDI Processing 40
- Manage Electronic Data Interchange (EDI) orders including editing and promoting them through the system.
- Update customer item crossreferences including UPCs buyer UPCs conversions and customerspecific codes.
- Identify and correct EDI errors such as Advanced Shipping Notice (ASN) discrepancies and invoice issues.
- Accurately process audit and manage customer orders in JDE (including availability compliance and timeliness)
- Allocate inventory to orders and monitor overdue shipments through Log Pro ensuring timely resolution.
- Schedule and allocate inventory for product launches backtoschool (BTS) backtobusiness (BTB) and promotional events.
Customer Service 45
- Assist with auditing and resolving customer noncompliance charges for assigned accounts.
- Monitor and follow up on stock shortages order shipments customerspecific requirements and any issues affecting accurate and timely order fulfillment.
- Act as the primary point of contact for customers addressing inquiries and resolving discrepancies related to stock availability shortages shipment timing and company policies regarding minimum order sizes and backorders.
- Provide proactive updates to customers on order shortages and delays helping to minimize the impact on OnTime and Case Fill rates while mitigating potential fines.
- Update and maintain the Customer Master Address Book ensuring accurate setup and recordkeeping for BIC customers.
- Maintain the Billing ID file working closely with pricing applications to support new product launches.
- Manage the Preference Master including product allocation delivery schedules preparation days and payment terms.
- Set up and manage Base Pricing for all items and bulletins in the JDE Workflow Application.
- Prepare and analyze the monthly customer scorecard and OnTime InFull (OTIF) report to track performance and identify areas for improvement.
- Ensure all data orders and processes align with company policies and industry compliance standards.
- Assist with auditing and clearing customer noncompliance charges for assigned accounts.
Transportation Inquiry & Refusals 15
- Act as a liaison between Customers Account Management DC Department to ensure that returns and claims are processed in compliance with BIC standards.
- Track open orders to ensure they are processed efficiently from receipt to delivery.
- Provide the credit department with necessary supporting documents to ensure accurate credit issuance and inventory adjustments.
What Youll Bring To BIC
- High School Diploma and College coursework
- 2 years experience in Customer Service and Order Management role or in a similar type of role
- Excellent problem solving prioritization & organization skills with the ability to manage multiple competing projects.
- Ability to work independently with minimum supervision.
- Excellent communication and interpersonal skills in English French as a must
- Excellent customer service orientation
- Ability to work collaboratively to solve problems and resolve issues
BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products make better decisions and better serve our customers. We do not discriminate based upon race religion color national origin gender sexual orientation veteran status disability status or similar characteristics. All employment is decided based on qualifications merit and business need.
BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice all resumes submitted by search firms to any team member at BIC via email or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means
Required Experience:
Unclear Seniority
Employment Type
Full-Time
