Case Manager III - Rapid Rehousing
Case Manager III - Rapid Rehousing
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Job Description
At Heartland Family Service we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects ofworking with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities and like a fast pace collaborative and teamoriented environment then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
Rapid Rehousing (RRH) program provides housing in the form of temporary financial assistance and support services to individuals and families who are experiencing homelessness. The Case Manager will work to identify screen and serve eligible clients through the RRH Program.
Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making problem solving and highly developed interpersonal skills are critical. This position requires high level of social work skills practice and knowledge.
Compensation: between $19.74 and $23.54 per hour (wage is based on total years of relevant experience)
Work Schedule: 37.5 hours per week
Click to see benefits and company perks
MINIMUM QUALIFICATIONS
- Bachelors Degree in social work or a comparable human service field AND two years direct care experience in human services preferred
- OR Masters Degree and no experience
- OR other equivalent combination of degree and experience
- Valid Drivers License and acceptable driving record
Essential Duties and Responsibilities
- *Participate in outreach to homeless individuals to engage them in services and screen for program eligibility.
- *Conducts interviews and assessment to accept deny and refer applicants.
- *Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive accurate service records for all approved or denied clients
- *Assists the clients in identification of strengths needs and goals. Develops an individualized housing stability plan in cooperation with the client. Monitor and evaluate program participant progress.
- *Assist individuals or families in locating obtaining and retaining suitable housing through housing search and placement services
- *Provide case management services related to meeting the housing needs of program participants and helping them obtain housing stability.
- *Assist program participants with critical skills related to household budgeting money management accessing a free personal credit report and resolving personal credit issues.
- *Provides problem solving and crisis intervention services to empower clients to develop selfsufficiency.
- *Work is completed in client homes homeless shelters office space and other nontraditional settings. Ensure safety and security measures for inhome/outreach services are followed.
- *Travel is required included use of personal vehicle.
- *Ensure required information is collected entered into prescribed formats and reported in a timely manner as outlined by federal funding and internal reporting guidelines.
- *Provides program information and referral services to clients and homeless service providers.
- *Demonstrates knowledge of current community and Heartland Family Service programs and resources to meet client needs.
- *Demonstrates ability to help clients effectively by utilizing community resources to obtain selfsufficiency.
- Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
- Is able to work both independently with little supervision and as a part of a team.
- Able to establish regularity and dependability in attendance scheduling all appointments and accuracy in reports and statistics.
- Displays a courteous and caring attitude at all times to the clientele volunteers and visitors of the Agency.
- Abides by all specific program and Agency procedures policies and requirements.
- Cooperates and collaborates with program area staff volunteers and other Agency staff.
- Able to evaluate program services and make recommendations.
- Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
- Is able to develop positive working relationships with clients referral sources service agencies landlords and others encountered in the course of work.
- *Creates maintains and shares as appropriate a dynamic selfcare plan.
- *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agencys ongoing fundraising and friendraising efforts.
- *Essential functions of this job is to be performed on company physical work site.
- Performs other program related duties as assigned.
*DENOTES ESSENTIAL JOB FUNCTIONS
Required Experience:
Manager
Employment Type
Full-Time
