Customer Success Manager
Customer Success Manager
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1-3years
200 - 200
1 Vacancy
Job Description
- Manage high-level emails and respond promptly.
- Handle Inbound & outbound calls with professionalism.
- Perform data entry with a high accuracy & efficiency.-Maintain and update CRM spreadsheets and other records.
- Handle administrative tasks such as filing and triaging emails.
- Provide customer support & respond to enquiries.
- Collaborate with other departments to ensure smooth operations.
- Apply critical thinking to assess client situations identify solutions and improve processes.
Requirements
- 2 years of experience as B2C CSR for any financial campaigns.
- At least 1 year of experience as B2B CSR.
- B2 to A1 English Proficiency both verbal and written.
- Exceptional attention to detail and accuracy in work. -Strong critical thinking & problem-solving skills.
- Strong proficiency in MS Office Suite (Word Excel PowerPoint and Outlook).
- Excellent organizational and time-management skills.
- Strong communication skills (written & verbal) Fluency in English is a must.
- Ability to work independently and collaboratively in a team environment.
- Proven experience in data entry administrative tasks and email management.
- Previous experience in a similar role is preferred.
-2+ years of experience as B2C CSR for any financial campaigns. -At least 1 year of experience as B2B CSR. -B2 to A1 English Proficiency, both verbal and written. -Exceptional attention to detail and accuracy in work. -Strong critical thinking & problem-solving skills. -Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook). -Excellent organizational and time-management skills. -Strong communication skills (written & verbal) Fluency in English is a must. -Ability to work independently and collaboratively in a team environment. -Proven experience in data entry, administrative tasks, and email management. -Previous experience in a similar role is preferred.
Education
College level
Employment Type
Full Time
