Director of Product Growth
Director of Product Growth
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
About the Product team at Gorgias
At Gorgias Product teams work crossfunctionally with GTM teams taking a whole product approach. PMs are fullstack owners of outcomes driving the entire product lifecycle from discovery to impact measurement. We operate with an agile at scale (Tribe x Squads) model prioritizing customer value through features ranked by business impact feedback effort & risk and company vision. Gorgias moves fast and so do we. We value agility precision and candor embracing feedback to drive product and operational excellence.
Join us to define the future of commerce with a conversational AI that drives sales and automates CX for merchants!
At Gorgias we believe commerce is a force for good empowering merchants to grow. As traditional ecommerce models face privacy challenges conversational AI unlocks new engagement opportunities offering a personalized interactive experience: like being greeted by a store founder. With 16000 merchants and strong brand recognition Gorgias is uniquely positioned to become the conversational AI for ecommerce. Already adopted by 2000 merchants our AI solutions are set to reshape customer interactions tapping into a $400M market opportunity just on Shopify.
At Gorgias the Growth team is responsible for optimizing the entire customer journeyaccelerating acquisition improving activation and driving expansion. We are building a crossfunctional Growth Tribe integrating Product Engineering GTM Finance and Data with a dedicated focus on ProductLed Growth PLG.
Increase selfserve acquisition and trialtopaid conversion rates.
Improve onboarding experiences to accelerate timetovalue.
Drive expansion and monetization by optimizing feature adoption.
Build automated datadriven engagement loops to boost retention.
Own our billing logic and support GTM & Finance to conduct pricing experiments.
Partner with GTM teams (Sales Customer Success and Marketing) to align PLG strategies
What Youll Do
With an $11M nnARR estimated opportunity in 2025 through PLG initiatives we need a Director of Product Growth to take ownership of our selfserve funnel our billing logic and build a highvelocity experimentationdriven product function.
Get sh*t done: Define the teams 13 year PLG & Billing strategy managing the full user experience for selfservice and SMB customers owning OKRs related to trial conversion expansion revenue and feature adoption. Run KPI forecasts (including ARR NPS feature adoption) and identify growth opportunities. Get the team to deliver fast and well: set the bar for excellence in product management looks like at Gorgias.
Domain Expertise: Stay informed on ecommerce tech and AI trends continuously seeking external insights and fostering a culture of learning. Actively explore new products stay on top of PLG trends and experiment new tools & tactics. Build a strong network within the Growth SaaS leader ecosystem to stay connected with leading practices. Work with our Finance & Accounting department to keep a modern billing payment and subscription management tool stack.
Optimize selfserve trials onboarding and feature adoption: Improve activation by removing friction surfacing highvalue product moments and developing a scalable experimentation framework with continuous A/B tests to enhance productled acquisition and monetization while leveraging data to drive decisionmaking to uncover insights and measure success.
CrossFunctional Coordination: Drive product and crossfunctional OKRs and project through weekly and monthly business reviews prioritizing initiatives and aligning Growth initiatives within Marketing Sales and Customer Success to maximize impact. Own the billing mechanism and Stripe integration ensuring a seamless automated payment & subscription management experience that drives efficiency and revenue growth.
Team Development: Joining the team with a small Product team 12 reports) deliver impact in 2025 to expand the Growth Teams in 2026 building a selfsustaining team structure with Squads owning critical areas of the funnel.
Who You Are
Founder mindset: You dont take no for an answer. Bold & creative you act with urgency and push the boundaries. You see the executive team as partners and resources rather than authority figures to appease.
Obsessed about impact: You act with urgency and ensure the team delivers at a high velocity taking a handson approach to analysis strategy and when needed. You build and lead strong teams successfully scaling Growth teams and working crossfunctionally with GTM.
Empathetic leadership & composed authority: You gain buyin for decisions communicate thoughtfully with the right people at the right time and consider the impact of your choices across teams. You remain calm and composed when making important or difficult decisions.
Proven track record: Youve scaled PLG motions owned billing trialing payment gateways and understand how to test iterate and optimize quickly leveraging insights conversion funnels and cohort analyses to drive product strategy while focusing on highleverage growth levers that drive revenue and retention.
Perks and Benefits
5week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)
Paid sick leave
Paid parental leave 16 weeks)
MacBook Pro
Personal credit card to buy lunches (we use Swile
We provide private health insurance (we use Alan
Get up to 700 to set up your workstation at home (working from home should feel breezy)
Get up to 2000 of learning material per year (includes books courses and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! Hereis the photo album from our last company retreat in Mexico in 2022 when we were a total of 200 people!
Candidate Interviewing Process
Intro Call 30 min) Meet Brittany for an intro to Gorgias and the role.
Hiring Manager DeepDive 60 min) Meet Thomas hiring manager to discuss your experience growth philosophy and leadership style.
Peer Collaboration 45 min) Meet Max VP Product for Conversational AI team to discuss Product leadership strategy and crossteam collaboration.
Case Study Preparation Realworld growth scenario to assess strategy & . Choose to prepare the case study live 3 hours) in the office or at home 7 days).
Case Review Panel 45 min) Discuss findings with your future team Claudia Senior Manager of Scaled CX Julien Growth Marketing Manager and Thomas VP Product.
Founder & Executive Chat 30 min each) Meet with the CEO Romain and CRO Dan to align on vision.
Reference Checks 3 calls 15 min each).
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Director
Employment Type
Full-Time
