Technical Support Contractor
Technical Support Contractor
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$ 30 - 32
1 Vacancy
Job Description
It has never been more important that students around the world have the tools and support to learn through digital instruction. NoRedInk helps students become better writers in more than 60 of middle and high schools in the U.S. Our adaptive curriculum engages learners by personalizing exercises to their interests guiding them stepbystep through the writing process and boosting their skills through differentiated practice. Were relentlessly focused on helping all students harness the power of the written word.
Backtoschool is our busiest period as millions of teachers and students get started using NoRedInk for the year. Were looking for an effective efficient and empathetic communicator to supplement our small fulltime support team during this highvolume period. Working largely independently but with plenty of resources and team checkins youll craft answers to customer emails and enable our users to have the best possible experience.
This temporary contract position lasts until October 31st 2025 involving 3035 hours of work per week. Candidates should be available to work shifts between 8 am and 5 pm ET.
In this role you will:
- Provide ongoing support to teachers and students through our emailbased ticketing system (Zendesk)
- Become an expert on our product and serve as our customers primary point of contact for troubleshooting and general product inquiries
- Learn and follow NoRedInks support guidelines and processes to work efficiently and effectively
- Identify and escalate user bugs and pain points
- Attend meetings with other Support team members to norm on and improve our delivery of customer support
About You
- You have 1 years of experience providing emailbased customer support for a SaaS company
- Youre a skilled troubleshooter able to thoughtfully problemsolve accurately diagnose issues and thoroughly document information to help us eliminate user pain points
- You have a strong interest in education and an ability to deeply empathize with teachers and students
- You have extremely strong written communication skills
- Youre organized and attentive to detail
- Youre techsavvy and familiar with a variety of operating systems including Windows Macintosh Android and iOS
Compensation: $3032/hour
*Please Note: At this time we are unable to hire candidates who reside in the state of Illinois.
Why NoRedInk
Our team members care deeply about our core values:
- Put teachers and students first
- Relentlessly improve
- Invest in and take care of each other
- Act with humility
- Delight in our work
We work to model and promote these daily helping to foster an environment thats fun collaborative and highly engaged. Check out our 2minute pitch on NBC or read articles about us in The Washington Post Wall Street Journal and Forbes.
NoRedInk is an equal opportunity employer. We know that a diverse workforce is the strongest workforce and are committed to building and supporting an inclusive environment for all.
*Note: Agencies or other thirdparty recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee including a NoRedInk Recruiter unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.
Required Experience:
Contract
Employment Type
Contract
