Desktop/Technical Support Technician
Desktop/Technical Support Technician
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Job Description
Job Title: Desktop/Technical Support Technician
Duration: 6 months with extension possible
Start Date: ASAP
Location: Warrenton VA 20187 Onsite
Position Type: Contract
Interview Type: Both Web Cam and In Person Interview
Requirement ID: SVAHD094RP
Position #: DVS - Technical Support Analyst 3 in NOVA - 100% ON SITE (768094)
Some travel maybe required 20%
Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services (DVS) Puller Veterans Care Center which is a medical facility that is being stood up.
The site will host about 200 IT devices (desktops laptops phones printers mobile phones).
The candidate will assist DVS IT Management with integration management and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton VA plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems.
- Knowledge on setup configuration and maintenance of PC desktops laptops related peripheral devices (printers scanners etc.) and networking.
- Knowledge with setup configuration and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments including network protocols and concepts (TCP/IP DNS DHCP etc.)
- Expert working knowledge and experience with E-mail application installation administration troubleshooting and training (Google Suite PST files calendaring distribution lists etc.)
- Basic experience with IT inventory control ticketing system and reporting.
- Basic experience with analog and digital phone configuration and troubleshooting.
- Resolve network and infrastructure issues.
- Set up configure manage and troubleshoot routers switches and wireless access points.
- Resolve issues related to desktop and laptop PC hardware desktop software general application troubleshooting mobile devices and various telephone systems.
- Identify security vulnerabilities and report security incidents promptly.
- Track end-user support activities through the ticketing system.
- Monitor network and computer systems performance.
- Coach and manage daily duties of the contracted on-site engineer.
- Own reliable transportation. The agency will reimburse them for all travel expenses directly.
- Candidate must have the McAfee Anti-Virus Software Adobe Acrobat and other commercial business software products to be considered.
- Proficient knowledge of installing troubleshooting administering Windows Operating System Microsoft O365 Microsoft Edge Google Chrome all IT assets.
- Document any changes to systems update training and system documentation and create new procedures to solutions and issues and problems.
- A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
- Perform other duties as assigned.
- Good understanding of Network and IT security.
- Possesses professional and courteous attitude with customers team members and support vendors; and has the ability to communicate clearly and effectively with each.
- Possesses excellent customer service skills and is teamwork oriented.
- Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
- Possesses good organization and time management skills.
- Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
- Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing sitting reaching lifting walking bending and climbing.
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: CA FL GA MD MI NC NY OH OR PATX VA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
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Full-time
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