Technical Support Agent for the Italian & English Markets
Technical Support Agent for the Italian & English Markets
Posted on :
24-07-2025
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1 Vacancy
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Job Description
Our Client Netatmo develops ground-breaking intuitive and beautifully designed connected consumer electronics. Truly smart our innovative products provide a seamless experience that helps users create a safe healthy comfortable and eco-friendly. As a Technical Support agent you will handle tech queries over email and chat and strive for first-contact resolution.
Tasks
What you will be doing
- Understand and respond to clients requests.
- Analyse the clients situation to reply to them quickly and efficiently.
- Identify technical incidents apprehend them and provide an appropriate solution.
- Offer adequate solutions with a positive approach.
- Organise product returns and follow up on exchanges and repairs.
Requirements
What we look for:
- Language Skills: Fluency in Italian and excellent English (written and spoken).
- Customer Focus: Passion for delivering exceptional customer service.
- Tech Savvy: Proficiency in Microsoft Office Google Workspace and chat platforms.
- Problem-Solver: Resourcefulness and a proactive approach to challenges.
- Team Player: Ability to collaborate effectively and work independently.
- Adaptability: Flexibility to work with different systems processes and clients.
- Travel Industry Experience: Preferred but not essential.
Benefits
What we offer:
- Starting Date: July 2025.
- Salary: 19.000 gross per year.
- Working hours: Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
- Fully Paid Training that optimally prepares you for your job - 2 weeks (full time and office-based).
- 24 holiday days per year on a full-time basis.
- Work Model: Hybrid working model.
- Location: Barcelona Spain
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Employment Type
Full Time
Key Skills
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