Service Advisor Express - Austin Subaru
Service Advisor Express - Austin Subaru
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Salary Not Disclosed
1 Vacancy
Job Description
Being an Austin Subaru Express Service Advisor provides you with the opportunity to be a part of a thriving engaging and positive atmosphere. As an advisor you will create an experience that leaves the client satisfied by meeting and surpassing their expectations. Your role will require you to maintain an organized process while satisfying multiple customers clearly communicating managing priorities and following up resulting in satisfied and loyal customers. Our departments core values: Integrity Mentorship Passion Accountability Courage and Teamwork.
Our Express Advisors are sure to keep our customers happy while getting their car through the shop and back on the road as quickly as possible. They also create the right expectations and provide outstanding service in the busiest of times and in the slowest of times.
Essential duties include but are not limited to:
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results recommend corrective procedures and prepare work orders for needed repairs.
Prepares a repair order showing time cost and labor estimates for service.
Writes a brief description of the customers concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Greets customers in a timely friendly manner and obtains vehicle information using an ipad.
Refers to service history inspects vehicles and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes promised time.
Obtains customers signature on repair order; provides customer with a copy.
Establishes customers method of payment. Obtains credit approval if necessary.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work
Maintains a professional appearance.
Keeps the work area clean.
Qualifications:
Professional
Customer service oriented
Driven in sales AND customer satisfaction
Excellent with communication skills
Prompt
Ready to put in long hours
Willing to work Saturdays and evenings
Must have held a valid drivers license for at least 1 year
Must be at least 18 years of age to be considered
Compensation
Commission Bonuses
$20/hour training pay for the first 2 pay periods
Hours:
7:00 am 5:00 pm or 9:00 am 7:00 pm with a 5day workweek
Weekend availability required
CAG is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace and our recruiting process reflects this commitment.
As a forwardthinking adaptive and supportive company we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional Be Transformational
We do what we say were going to do
We encourage and support each other
Were committed to continuous growth
Benefits
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group FullTime Employees Receive:
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
14 Paid Time Off Vacation Days/Year 60 days 3 years)
19 Paid Time Off Vacation Days/Year 3 7 years)
24 Paid Time Off Vacation Days/Year 7 years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Discounts on Collision Repair Parts and Service
BiWeekly Pay Periods Paid on Fridays
Holidays: Thanksgiving Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners Special Occasions (Blood Drives Birthdays Awards etc.
Access to InHouse Insurance Agency
Access to InHouse Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages Voluntary Vision plan Pet Insurance and Legal Shield
$200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
