IT Service Desk Agent
IT Service Desk Agent
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
Job Summary IT Service Desk Agent (Columbus OH)
- Serve as the first point of contact for users calling the IT Service Desk providing best-in-class customer service.
- Answer incoming support calls document issues in a call tracking system and utilize knowledge base tools to resolve technical issues promptly.
- Deliver high quality end-user technical support for enterprise software and hardware in a fast-paced 24/7/365 environment.
- Assess triage research and resolve incidents and service requests related to software applications and infrastructure components.
- Demonstrate strong customer service skills including listening empathy urgency conflict resolution and clear communication.
- Install modify diagnose and repair computer hardware/peripherals and software including running diagnostic programs.
- Provide after-hours and weekend support as needed maintaining professionalism via phone online chat or in person.
- Build rapport and trust with end users by ensuring timely resolution or escalation and clear status communication.
- Identify opportunities to streamline or automate service desk processes.
- Maintain detailed and accurate documentation for incidents and resolutions.
- Work collaboratively within a team demonstrating attention to detail follow through and a positive attitude.
- Requires 2 5 years of related technical support experience in a complex high-tech fast-paced environment.
- Must have excellent customer service and communication skills; high school diploma or GED required.
- Ability to work variable shifts including evenings weekends and public holidays.
- Serve as the first point of contact for users calling the IT Service Desk providing best-in-class customer service.
- Answer incoming support calls document issues in a call tracking system and utilize knowledge base tools to resolve technical issues promptly.
- Deliver high quality end-user technical support for enterprise software and hardware in a fast-paced 24/7/365 environment.
- Assess triage research and resolve incidents and service requests related to software applications and infrastructure components.
- Demonstrate strong customer service skills including listening empathy urgency conflict resolution and clear communication.
- Install modify diagnose and repair computer hardware/peripherals and software including running diagnostic programs.
- Provide after-hours and weekend support as needed maintaining professionalism via phone online chat or in person.
- Build rapport and trust with end users by ensuring timely resolution or escalation and clear status communication.
- Identify opportunities to streamline or automate service desk processes.
- Maintain detailed and accurate documentation for incidents and resolutions.
- Work collaboratively within a team demonstrating attention to detail follow through and a positive attitude.
- Requires 2 5 years of related technical support experience in a complex high-tech fast-paced environment.
- Must have excellent customer service and communication skills; high school diploma or GED required.
- Ability to work variable shifts including evenings weekends and public holidays.
Employment Type
Full-time
Key Skills
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