Project Specialist - Anesthesia Medical Center

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Facilitates open professional (verbal nonverbal written) communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional providing the highest quality service during every customer and patient encounter.

• Participates in and may direct problem definition and resolution activities. Maintains customer confidence and protects operations by keeping information confidential.

• Effectively communicates with key contacts to obtain information that relates to strategic initiatives as highlighted by management. Presents information to management to support decisionmaking.

• Collaborates to foster healthy relationships in the work environment such as mitigation of conflict. Contributes to improvement of department scores for employee engagement on department scorecard.

• Conserves managements time by reading researching collecting and analyzing information. Composes complex confidential correspondence for administrative purposes. Prepares materials for formal or informational presentations.

• Coordinates meetings relevant to project scope. Prepares meeting minutes and meeting materials as requested. Performs administrative and operational activities of a complex nature as appropriate. Maintains confidential documents prepares agendas for matters of consideration at meetings establishes priorities and deadlines for completion of projects and works with coworkers in overflow of work and responsibilities.

• Serves as support to interprofessional workgroups throughout all HM entities. Assists during internal audits and other audits as appropriate. Works in collaboration with other entity operations staff to ensure synergy in duties and reporting.

• Responsible for the management and completion of projects within the department tracking and documenting data management project progress and maintaining accurate project record files. Updates actual progress and forecasts remaining work schedule.

• Performs data management and analysis with little supervision. Conducts data analysis and creates reports and spreadsheets using various software based on project needs or deliverables in order to track project benchmarks and make recommendations for change. Utilizes technology resources for assigned projects.

• Ensures quality and timely of project deliverables. Coordinates multiple deadlines related to project scope requiring resources including but not limited to reports and presentations. Thoroughly tracks all metrics related to activities and maintains associated paperwork files and calendar documentation.

• Uses resources efficiently; does not waste supplies. Selfmotivated to independently manage time effectively and prioritize daily tasks. Utilizes time efficiently and helps other team members.

• Assists in the preparation tracking and projection of annual operating budget and other department activities. Provides support in development and monitoring of system operations and project budget as appropriate.

• Provides monthly reports and works with applicable departments (e.g. MARS Finance etc. to verify department transactional accuracy as assigned.

• Identifies and assumes responsibility of own learning needs consults with team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an ongoing basis. Ensures own career discussions occur with appropriate management.

• Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments.

• Bachelors degree

• Two years experience in related discipline to include one year of project management experience

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Strong analytical and interpersonal skills

• Advanced spreadsheet skills (i.e. creating pivot tables performing vlookups and managing large data sets). Intermediate wordprocessing and presentation software skills

• Strong project and time management skills

• Initiative Exhibits resourcefulness independent action and judgment that are position appropriate. Evaluates selects and acts on various methods and strategies for solving problems and meeting objectives

• Professional handling of exposure to confidential/sensitive information

• Demonstrates flexibility and adaptability in the face of changing demands

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Specialty Physician Group As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG) these specialists not only provide excellent clinical care but are on the forefront of research developing leadingedge technologies and treatments and teaching the medical pioneers of tomorrow. This combination of clinical service research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a nonprofit corporation and certified by the Texas State Board of Medical Examiners HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.