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You will be updated with latest job alerts via emailThis is a continuous posting based on operational need and will be used to create an eligibility list to fill upcoming opportunities within the next twelve months. The number of positions to be filled has not been identified at this time. The positions are casual and hours are offered on an as needed basis.
ABOUT US
Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our people.Local government is organized in a twotier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.
ABOUT THE ROLE
This role is responsible for responding to requests and resolving questions and concerns received from the public; conducting customer interviews to determine customer needs triaging customers for appropriate services and assessing eligibility for various Regional and Provincial programs and services; completing intakes and assessments of program specific applications; making referrals to department staff and community agencies; processing applications; tracking and documenting details in the Customer Relationship Management (CRM) system and Provincial systems; with the goal of responding to customers and resolving the inquiry at the first point of contact.
WHAT WERE LOOKING FOR
Customer Experience Associate Tier 1:
Salary: $33.53 $46.45
Customer Experience Associate Tier 2:
Salary: $35.33 $38.39
TRAINING REQUIREMENTS
As part of your onboarding process you will be required to complete a comprehensive training program designed to equip you with the skills and knowledge necessary for success in your new role. This program requires you to be available for three 3 to six 6 months of fulltime training and includes a blend of inclass learning and onthe job coaching and mentoring.
Required Experience:
IC
Full Time