Customer Care Specialist with German and English
Customer Care Specialist with German and English
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Directs administers and controls the day-to-day operations and activities in an assigned area to deliver KPIs.
- Sales order & Claims creation
- Maintenance of customer portal
- Customer query handling related to TAT or amendments to orders
- Disputes / Issue resolution and RCA Claims and Returns Management
- Customer data management
- Transaction Accuracy Audit
- MIS reporting
- Data analysis and creating designated reports and presentations
- Participate in calibrations to ensure consistent scoring & feedback
- Make recommendations and drive improvement
- Help enhance product/process knowledge of new/existing team members
- Ensure that internal policies procedures and compliance regulations are being followed
- Customer/Client Interactions
- Leverage process knowledge to proactively identify areas of concern & highlight to the service excellence team
- Prepare TNI publish and execute for 100% closure
- Real Time Support (Production/Live Support) on the floor according to business requirement
Qualifications :
Requirements:
- Fluency in German and English on level B2
- Experience in the Customer Support/Care area (preferably at least 2 years)
- Understanding of Order Management
- Extremely good verbal & written communication skills
- Presentation Feedback & Coaching skills - advantage
- Hands on experience on Oracle MS-Excel and Power Point - advantage
- Understanding of transactional quality
Additional Information :
What we offer:
- Long-term job security with permanent contract
- Additional health insurance and life insurance
- Food vouchers
- Regular shifts Mon-Fri
- Competitive salary extra bonuses
- World-class on-the-job training
- Multisport card partially covered by the company
- You will become part of a recognized international market leader and can enrich your CV
- An ambitious corporate culture that encourages internal promotions and professional development
- Team building and social activities volunteer participation charity events and much more
- Apply and you will get the full broad information about your possibilities with us
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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